printer not working with wi fi

pedrothefish

i am trying to set up a wireless printer for a neibour. it is an epson sx420w
I have tried two ways. 1. through the printer. 2.through the laptop via the CD.
either way it fails.
i have a print out that says "network working correctly .A router /access point channel conflict has been detected"
what does this mean?
I have disabled the firewall while trying to make it work.
The wireless router is BTHub the laptop is a toshiba running windows 7
it prints ok when connected by cable
thanks

santer_2

Did you use a USB lead when setting up the wireless?

The set up guide is here

http://www.epson.co.uk/Store/Printers-and-All-in-Ones/Epson-Stylus-SX420W/Drivers-Support#

Or use their Live Chat before 6pm today

Chat with one of our advisors
9am to 5.30pm Monday to Friday
9am to 6pm Saturday
10am to 5pm Sunday

http://www.epson.co.uk/Contact-Us

pedrothefish

yes i did use a lead from laptop to printer.
I will try the epson help desk tomorrow,
thanks for the info

scheming_gypsy

Have a look on http://support.epson-europe.com/onlineguides/en/fy10_nwg/panel/g_html/external/manual_e01.htm

for the error code.

It says that it's conflicting with another wireless network and to try moving it closer to the router.

Hammyman

I bet the BT Homehub is on Ch1, 6 or 11 along with most of the rest of the wifi networks in the neighbourhood.

pedrothefish

thanks to all who replied I tried all the replies but santers' webchat did the trick.
I had to download the latest drivers from the epson web site install it and it worked first time.
why the drivers are out of date on a brand new printer beats me

santer_2

Thank You for letting us know