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iPod woes

ktracer
Posts: 11 Forumite
in Techie Stuff
I bought my son an iPod Classic last September for an Xmas present from Dixons Tax Free at Manchester Airport.
It's now started playing up, so I contacted Dixons by email. They advised taking it to an Apple store; my son did so yesterday in Manchester. They said they could fix it & to bring it in.
He did & they tried to claim it was outside the warranty period - 90 days! But he could trade it in against an upgrade for an extra £70.
Who's is wrong?
I think both - Dixons, because I bought it from them & therefore that's who the contract is with, and Apple, because the warranty should be 1 year.
I need to get this sorted, because the year will be up in 3 weeks time.
What's the best approach?
It's now started playing up, so I contacted Dixons by email. They advised taking it to an Apple store; my son did so yesterday in Manchester. They said they could fix it & to bring it in.
He did & they tried to claim it was outside the warranty period - 90 days! But he could trade it in against an upgrade for an extra £70.
Who's is wrong?
I think both - Dixons, because I bought it from them & therefore that's who the contract is with, and Apple, because the warranty should be 1 year.
I need to get this sorted, because the year will be up in 3 weeks time.
What's the best approach?
0
Comments
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http://store.apple.com/uk/browse/home/specialdeals/ipodwarranty_popup
you can check the warranty status here too https://selfsolve.apple.com/GetWarranty.doThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
Thanks, but do I lean on Apple or Dixons? Or both?0
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put the serial number into the link above and see if it is still under warranty, it will be apple that fix it so you should deal with themThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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