EDF Disputed Bill / Debt Collector

gazjoneswales

A few points the OP should consider here before continuing to follow through with this.

1. Has Npower used the same reading to open the new account that EDF have used to close the previous account? - If they have then all you are really doing is arguing about which company you are going to pay the amount to.
2. If point number 1 is correct then the OP could end up even more out of pocket than they currently are, as if the correct meter reading is then used both EDF and Npower will adjust their respective bills occordingly, so even though EDF's will reduce, Npowers will increase (Possibly even more so depending on tariffs and season weighting).
3. Even though it is the incoming suppliers job to submit the final meter readings to the previous suppliers, the previosu supplier can still dispute this on behalf of the customer EDF should have sorted this by now.

If i were the OP i would check the initial meter reading from npower and if they match edfs final bill i would pay it and if i dont i would contact both companies in writing and ask them to raise a disputed reading and recreate bills.

DVardysShadow

Hellblazer wrote: »

Well it is OP's problem because if nPower don't send EDF the readings he has alot more heartache. It's OP's account and OP's bill, it's his responsibility to make sure everything is as it should be. If a reading isn't provided to the company that need to produce a final bill, it will be estimated, not their fault a read wasn't supplied. No it isn't Op's either but EDF arn't obliged to go looking for this reading, nPower is going to need to contact EDF.

Sending a letter though is a good idea as it just concrete's OP's arguement.

If EdF did not read the meter and OP tells them the reading [which nPower used to open the new account], there is no more for OP to do. EdF will be neutralised. They will have no basis to take it to court, so they will not be in a position to damage OP. If they want to dispute OP's reading, they will need evidence from somewhere!

Hellblazer

gazjoneswales wrote: »

3. Even though it is the incoming suppliers job to submit the final meter readings to the previous suppliers, the previosu supplier can still dispute this on behalf of the customer EDF should have sorted this by now.

Correct, it is the up and coming suppliers job to send their opening reads to the previous supplier.

And yes the current supplier can dispute the reading for the customer, thats called an ARD(Agree'd read Dispute). I find it extremely hard to believe that EDF would not have told the customer to ask the supplier OP is moving to to give them the final readings. Or if there is a problem, create an ARD which officially puts the account into dispute, hence can't be passed into debt collection(even though it shouldn't have been in the first place).

If all else fails, ask EDF to dispute the reads for you with nPower. They should have done this already when you have rung up.

gazjoneswales

i really think the op should check the meter readings on the npower bill though and see if the tally up with edfs estimated readings. It is very rare that these two meter readings are different as when the supply changes hands both companies agree a meter reading, estimated or actual. I think in all likelyhood they have used the same meter readings in which case the amount owed is not going to vary hugely depending on if it has to be paid to npower or edf.

Premier_2

AnnaLicious wrote: »

...I supplied both EDF and nPower with a final meter reading. EDF billed me with an estimated reading, which is more than double my usual usage for the winter months. ...

As gazjoneswales asked, how does this meter reading compare to the start reading used by nPower?