what should i do?! Item was sent, buyer not in, item missing!

mrsmasterplan

Buyer was away on holiday when the item was sent. A card was left however royal mail only hold for a week then supposedly send it back to me (the seller).

I have just returned from holiday and have no card/note to say that the item has been returned.

Buyer wants refund - i clearly sent it as they were left the 'you're not in' card however its not my fault that they missed it? Now the item is nowhere to be seen?

Do i have to refund?!

Obviously_the_best

Unfortunately because the buyer did not get the item you can offer to resend or refund!

the_lunatic_is_in_my_head

A returned parcel can take a while to get back to you, one parcel sent on the 17th of July came back to me in the second week of August. If you don't have it back within 1 month phone RM CS and ask them to locate the parcel. It took 3 months to get one parcel back, the returns address had been ripped off and it finally came back by Special Delivery from RM's national returns centre.

You do unfortunately have to bare the responsibility of refunding/replacing the order, if the parcel never comes back a claim can be submitted to RM.

custardy

what are the time scales?
does it have a return address?

mrsmasterplan

right - think ill just relent with a refund.
not sure if i can be bothered with finding. Hope it just turns up eventually and can be resold!

hermum

I think that ordinary post is held for 3 weeks, recorded is a week.
How & when was it posted?