ebay postage exclusions

rolymo_2

i have set my ebay preferences to exclude postage to certain locations, are bidders from these locations still able to bid ? as i have received a bid from a buyer based in a location i have excluded .

cheers !

theonlywayisup

You need to set preferences to preclude 'buyers who have a primary address in countries I don't delver' or words to that effect. Then preclude the counties and ensure they show in the listing.

rolymo_2

yes, i have that (i think !! lol!!)
on my listing in the P+P section i have a list of places i do not post to,
then i my buyer pref's - - have it set to 'block buyers who primary shipping address is in a location i do not ship to'

so how are they still able to bid ?

wendym

This is a funny turn that has happened to me without explanation a couple of times. And I have had the reverse, with buyers in countries I'm happy to post to blocked.

I checked all my settings (they were all OK) and clicked on Apply again, and it all went back to normal, but that might well have been a coincidence. Ebay does have occasional hiccoughs, but I realise that doesn't help when you have an actual bid. If it's a country you really don't want to post to, you could end the auction and start again, or one of the real experts on here might have a better suggestion.

cafe-bisou

Maybe contact eBay Livehelp and check with them, they've always been quite helpfull. I had a similar issue a few weeks ago (buyer with -3 feedback was bidding on my listings when I had it set to exclude negative buyers) and they said there was a technical problem, cancelled the buyer's bid and re-set my account.

soolin

cafe-bisou wrote: »

Maybe contact eBay Livehelp and check with them, they've always been quite helpfull. I had a similar issue a few weeks ago (buyer with -3 feedback was bidding on my listings when I had it set to exclude negative buyers) and they said there was a technical problem, cancelled the buyer's bid and re-set my account.

If they had negative feedback they must have been another seller which is odd as I would have thought such a dreadful seller wouldn't have risked his account even further by using to to buy as well.

rolymo_2

its a bit odd, the buyer has just messaged me asking me what my problem is...and why i dont ship to their country !
so they must of been able to see i dont ship there when they placed their bid ??
i'll give livehelp a try x