Proof of address - Odyssey with NatWest

LemonTree_3

Hi folks,
I'm getting a bit impatient with NatWest: I was living in Germany for a year and notified NatWest to send any post to Germany.
Just got back to the UK. Well, few days ago I was trying to update my address with NatWest. They requested my NatWest Debit Card to do an immediate address update. Although the expiry date on my card is December 2011, I was told that my card is not invalid anymore as the old "Solo" cards were replaced with new "Visa" cards. Needless to say that I didn't receive the new card. I guess it must have been lost in post.
So they ordered a new card for me which will take up to one week to arrive. Also the address update had to be done manually (whatever that means): they said they had to scan my request and send it somewhere so it can be manually inputed into their system as I don't have a valid card?! This would take a couple of working days.
However, I urgently need a paper statement to prove my new address (I had applied for a fixed bond account with Aldermore Bank and they asked for a bank statement). Again, in order to request a NatWest paper statement the address needs to updated plus it takes another 3-4 days to be sent out. Essentially, it takes two weeks to finally receive my proof of address which I then still need to send to Aldermore. By that time Aldermore would have declined my application since I'm not providing a proof of address!
Does anyone have a good a day of how to get a proof of address from NatWest quicker than two weeks?

Thank you!

pmduk

Will aldermore not accept any alternative proof of address? I can understand the bank wanting proof of identity before changing details, though I can see it's frustrating.

coolesticeking

If you are registered for Telephone Banking and have a Security Number you can simply call NatWest and they will update it over the phone for you.

stclair

You can change you address over the phone if your registered for telephone/online banking.

Otherwise you can register here if you have a debit card?

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