Help! Npower gas

Gedian

Hello,i'm hoping for some advice please. Npower are charging us £100 a month for gas only. There are only 2 of us living in a terraced house that has recently had the loft insulated. How can I get them to check the bill is correct and that they're not overcharging me. I have recently sent them a meter reading....is there any way the meter could be faulty?

Thanks for any advice

dogshome

Hi Gedian - You don't say so, but from the tone of your post I gather you have not been in this house for a full year, so don't have a full years bills to see what you use

£1200 a year is a lot for gas in a, (small ?), terraced house, but lack of D/Glazing, Wall insulation and draught proofing can make a big difference.

If you don't have a bill history, phone n'power and ask them how many Kwh of Gas use a year they have based your D/D payment on, then keep a weekly record of your meter readings to check it.- But keep in mind that your Winter gas use will be appx. 80% more than in Summer

nPower

Hi Gedian,

Is this something you would like me to look into? If you send me your account details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL] and I can check this for you.

Best wishes

Sally