Talk Talk reopened old Tiscali A/c

mssumner

Hello,

Could anyone give me any advice please. We were with Tiscali 3 years ago at our old address but when we moved we cancelled our Tiscali account & joined BT & have been with them ever since.

Then in March 2011 i noticed a new direct debit had been set up by Talk Talk & they had taken around £23, this was refused by my bank & was charged £8 then the following month they took out £41, i cancelled the diret debit so they could not take any more money out.

The problem is the account is in my husbands name & Talk Talk will not speak to me, he is very ill at the moment so i am trying to sort it out. Ive sent a letter which was ignored, e-mailed throught their website where i was told as the account is still active the charges were valid and i should pay immediately, i replied with a copy of my letter demanding that it was passed to the manager & i was reporting them to OFCOM...this has also been ignored.

I have tried to post on the talk talk forum but it says as my account has been barred i cannot register....any ideas please? xx

Heinz

Seems to be standard procedure for Talk Talk.

https://forums.moneysavingexpert.com/discussion/3430537

Here's hoping your experience is one of those which results in another £3m fine.

JohalaReewi

Make sure the direct debit stays cancelled and doesn't get recreated by TT, and claim a refund of the money from your BANK under the direct debit guarantee scheme. This gives you a full and immediate refund (by your bank) if a direct debit is taken in error.

http://www.thesmartwaytopay.co.uk/directdebitexplained/pages/directdebitguarantee.aspx