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MBNA Online Application

PPICreditCard
PPICreditCard Posts: 1 Newbie
in Reclaim PPI & other insurance
Hi All

I made a PPI complaint for an on line application made, but MBNA have rejected this stating that I ticked the box before i proceeded. I dont remember doing this and wondered if anyone had any advice on how to proceed?

They saif ive now to take it up with FOS!

Comments

  • di3004
    di3004 Posts: 42,579 Forumite
    PPICreditCard wrote: »
    Hi All

    I made a PPI complaint for an on line application made, but MBNA have rejected this stating that I ticked the box before i proceeded. I dont remember doing this and wondered if anyone had any advice on how to proceed?

    They saif ive now to take it up with FOS!

    Hi and welcome

    That's the think with online purchases, its highly likely that it was an opt out, so it was already pre-ticked and many assumed the PPI was all part of the package, and yet its also been known that the application would not go any further if ppi was not ticked for.

    If this is the final decision and they have not given the opportunity to write with further information, then make that complaint to the FOS, they will take everything you tell them into consideration.

    Good luck.;)
    The one and only "Dizzy Di" :D
  • colin2310
    colin2310 Posts: 3 Newbie
    I recieved the same rejection letter today from MBNA stating the same for a card i applied for in 2003

    What would be the best way to make the complaint to the FOS fill in the form again or write a letter to them????
  • magpiecottage
    magpiecottage Posts: 9,241 Forumite
    1,000 Posts Combo Breaker
    colin2310 wrote: »
    I recieved the same rejection letter today from MBNA stating the same for a card i applied for in 2003

    What would be the best way to make the complaint to the FOS fill in the form again or write a letter to them????


    You need to submit the FOS form with your complaint. In theory you could provide a copy but with the last page signed again but they do need the form.
  • colin2310
    colin2310 Posts: 3 Newbie
    magpiecottage wrote: »
    You need to submit the FOS form with your complaint. In theory you could provide a copy but with the last page signed again but they do need the form.

    Thanks For your help
  • magpiecottage
    magpiecottage Posts: 9,241 Forumite
    1,000 Posts Combo Breaker
    di3004 wrote: »
    Iits highly likely that it was an opt out, so it was already pre-ticked and many assumed the PPI was all part of the package, and yet its also been known that the application would not go any further if ppi was not ticked for.

    The difficulty is proving such an assertion.
This discussion has been closed.
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