scottish power debt

marzipan_3

hi i recently moved home and got my final bill from scottish power this was for over £1000 dont know how this happened as i was paying £175 a month dd for gas and electric anyhows within 2 weeks they had sold my debt to a collections agency adding on £100 of fees i phoned scottish power and they said they couldnt do anything about it so i contacted collections agency spoke to a very rude woman almost had me in tears well outcome is i am paying debt in four installments and should be payed in 4 months what i am wondering is can scottish power still lodge a default on my credit file even though i am paying the debt i have workied hard to get my credit file back to par and this will just set me right back and i am very upset at the thought of this happening would appreciate any feedback on this thanks xx

lindahf1

that's awful have you tried

citizen debt advice
Call 0800 988 9323

i hope they can help and they will sort out the rude woman.

spiro

Do you have you last 3/4/5 bills? If so check which readings are E(stimated) and which are A(ctual). It is possible that you have had bills on which both have been estimates for the last 2 years and the final bill is using an A(ctual) reading so it is catching up with your actual consumption.

The other things you should check are:
1) Do the final readings match the readings you submitted.
2) Have you checked you gas bill is based on the correct meter type (imperial or metric)? This may be difficult to answer unless myou have prevously done it or can still gain access to check it.

chanz4

first thing, did you tell them your forwarding address, second did you take a read and does it match

marzipan_3

hi thanks for replies i did give forwarding address and i am still a scottish power customer in my new address i did take the readings and they do match my bills for the last 5 yrs have been estimated but with me paying the large direct debit i just asumed i would be more than covered stupid of me i know i cant check meters as i have no access to old address a big reason for me moving to a smaller flat was my energy bills i am willing to pay the amount just to get rid of the headache of it all but i dont want a default slapped onto my credit file when i am paying the outstanding amount thanks xx

Scottish_Power

Hi marzipan3

Sorry to hear about the problems you have been having.

You have a few questions which I think we need to answer.

Can you e-mail me your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I will look in to this for you.

Kind regards

Graeme @ ScottishPower

Premier_2

marzipan_3 wrote: »

hi i recently moved home and got my final bill from scottish power this was for over £1000 dont know how this happened as i was paying £175 a month dd for gas and electric anyhows within 2 weeks they had sold my debt to a collections agency adding on £100 of fees i phoned scottish power and they said they couldnt do anything about it so i contacted collections agency spoke to a very rude woman almost had me in tears well outcome is i am paying debt in four installments and should be payed in 4 months what i am wondering is can scottish power still lodge a default on my credit file even though i am paying the debt i have workied hard to get my credit file back to par and this will just set me right back and i am very upset at the thought of this happening would appreciate any feedback on this thanks xx

Really? :cool:

scottishpower_company_representative wrote: »

Hi marzipan3

Sorry to hear about the problems you have been having.

You have a few questions which I think we need to answer.

Can you e-mail me your account details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I will look in to this for you.

Kind regards

Graeme @ ScottishPower

Graeme, please feel free to post SP side of this if/when the OP sends you the account details.

What about a red letter first? :huh: