scottish power- constant billing mistakes. scottish power rep able to answer?

split_second

hi all i am a now ex scottish power customer, but leaving is proving to be a pain in the backside

2 weeks ago i got an incorrect final statement (i am on prepay) for my electric, showing i owed money, i queried it, got told i was due a refund- that never materialised

last night i came home to same thing for my gas, saying i owed £43 on prepay- i never used emergency credit so how can i owe? and sending me a payment slip to pay- when if anything it is me that is owed

i had nothing but problems with s.p when i was with them and now it is same story when i leave, going to have to spend another dinner break at work trying to sort this out :mad::mad::mad::mad::mad::mad::mad::mad::mad:

Scottish_Power

Hi split second,

I am sure I will be able to help you get to the bottom of these statements, if you can e-mail me your account details and contact number to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and I will look in to you account and get back to you.

Kind regards

Graeme @ ScottishPower

split_second

hi i have phoned up just after posting the first post, turns out it was approx £40 i was owed :eek: the electric final amount i have been waiting for was apparently wrong, so i have asked for the call at that time to be traced and the amount owed to me on the gas to be sent out, lets hope i have a bit more luck this time