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Free Chocolate Celebration Tub (855 Grams) with every order @ Viking Direct

1434446484982

Comments

  • azza87
    azza87 Posts: 612 Forumite
    500 Posts
    My 3 orders arrived today and I've been charged for delivery on them all with this printed on the invoices:

    **delivery has been added as order value below threshold excluding exempt items (stamps)
    Try our free E-Billing platform blah blah blah.

    Two came to £3.71 and the 3rd £3.65.

    Why not let people know about the "threshold" before adding it and sending out the orders?
  • fleur365
    fleur365 Posts: 301 Forumite
    azza87 wrote: »
    My 3 orders arrived today and I've been charged for delivery on them all with this printed on the invoices:

    **delivery has been added as order value below threshold excluding exempt items (stamps)
    Try our free E-Billing platform blah blah blah.

    Two came to £3.71 and the 3rd £3.65.

    Why not let people know about the "threshold" before adding it and sending out the orders?

    My order was £30 and I had the same message, they didn't let me know about adding the delivery either :(
  • notechal
    notechal Posts: 236 Forumite
    Part of the Furniture 100 Posts
    azza87 wrote: »
    My 3 orders arrived today and I've been charged for delivery on them all with this printed on the invoices:

    **delivery has been added as order value below threshold excluding exempt items (stamps)
    Try our free E-Billing platform blah blah blah.

    Two came to £3.71 and the 3rd £3.65.

    Why not let people know about the "threshold" before adding it and sending out the orders?

    To be fair to Viking :o, the postage threshold is on the order page (think it is £30) and I think that we all knew that the free delivery code was "hit and miss". I am presuming that you got your free chocs?
  • fleur365
    fleur365 Posts: 301 Forumite
    My order was over the £30 and they still charged me x
  • notechal
    notechal Posts: 236 Forumite
    Part of the Furniture 100 Posts
    fleur365 wrote: »
    My order was £30 and I had the same message, they didn't let me know about adding the delivery either :(
    Try emailing them...the total order of the goods (Postage not included and I am not sure if VAT is an issue too) needs to be £30 and you should then get free postage.
  • fleur365
    fleur365 Posts: 301 Forumite
    Good idea, I will thanks x
  • They've wised up and changed it to 1 per customer now rather than with every order.
  • anna_grant
    anna_grant Posts: 1,498 Forumite
    1,000 Posts Combo Breaker
    broodylass wrote: »
    They've wised up and changed it to 1 per customer now rather than with every order.

    I thought it had always said '1 per customer'?
    ¿Alguien ha visto a mi nave espacial?

    Biting is excellent. It's like kissing, only there's a winner.
  • azza87
    azza87 Posts: 612 Forumite
    500 Posts
    broodylass wrote: »
    They've wised up and changed it to 1 per customer now rather than with every order.

    It's always been 1 per customer.
  • I refused an order today but I still had to sign, seems a little odd?
    Comping wishlist for 2017
    1. Family holiday 2. Christmas presents :rudolf: 3. Fishing stuff
    The more you put into life, the more you get out
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