Surf Canyon

BOBS

I am not sure how this managed to gets itself onto my laptop but it is really annoying and i cant work out how to remove it.

When i search or try to shop online it keeps giving pop up suggestions in bottom right corner of better buys etc etc.

Even when searching on Amazon it appeared below the product search bar!!

Goggled uninstall and ran it but it hasnt removed it

Thanks :mad:

GunJack

http://www.surfcanyon.com/faq.jsp#q4


Then download, install, update and run full scan with malwarebytes anti-malware and take it from there.

BOBS

Thanks Gunjack. Found the uninstall on google chrome - different to one i did earlier!! Now running the scan - how long roughly does it take ?

debitcardmayhem

BOBS wrote: »

Thanks Gunjack. Found the uninstall on google chrome - different to one i did earlier!! Now running the scan - how long roughly does it take ?

Quick scan takes 2-10 mins

BOBS

debitcardmayhem wrote: »

Quick scan takes 2-10 mins

thanks - i have on full scan - looks like going to take for ever- nothing found so far - just might abort and do the quick one.

surfcanyon

GunJack wrote: »

Then download, install, update and run full scan with malwarebytes anti-malware and take it from there.

Thank you, GunJack, for linking to our uninstall instructions. (This forum won't yet allow me post links.) There's nothing to worry about from Surf Canyon (it is not malware), however, it is a good idea to periodically run full system scans on your computer.

GunJack

surfcanyon wrote: »

There's nothing to worry about from Surf Canyon (it is not malware),

this particular piece of software may or may not be malware, but the fact remains it got onto the OP's pc without their explicit consent.

Whether it means it was bundled with something and they missed the tickbox to not install it, or it was a hidden extra, it's still shady :mad:

BOBS - run CCleaner cleaner and registry scans also, and check your program files folder (including the common tasks sub-folder) to manually delete the prog file if it remains

RussJK

GunJack wrote: »

Whether it means it was bundled with something and they missed the tickbox to not install it, or it was a hidden extra, it's still shady :mad:

That's how I once ended up with Google Chrome Even worse was that it takes over as default browser without asking, poor netiquette.

surfcanyon

GunJack wrote: »

this particular piece of software may or may not be malware, but the fact remains it got onto the OP's pc without their explicit consent.

Whether it means it was bundled with something and they missed the tickbox to not install it, or it was a hidden extra, it's still shady

Our software is only ever installed with the explicit consent of the user.