conservatory door unusable - company don't return calls

SnowWhiterThanWhite

inspirespirit wrote: »

If she does what you are saying she will negate her guarantee. She needs to see if it is an insurance backed guarantee. If it is she can ring the insurance company and they will force the company to complete the work under the guarantee. If it is not insurance backed it is not worth the paper it is written on.

Thanks for all your replies. A friend saw an ad in our local paper for a repair company with free estimates/call out. They were excellent! Within 2 days of making a call, a chap came out, took the glass out, removed the door & immediately said that the rollers underneath were knackered - He had spares and fitted them straight away, took about an hour & cost me £130
It is such a relief to actually be able to get into the garden & hang my washing out!
I don't believe that there is any other insurance covering the installation guarantee.
I was thinking about sending the receipt to the original company, but I guess it won't get me anywhere.
Although the door now closes perfectly, better than it ever did, the chap did point out how the door frame has dropped slightly in the middle, he said something about the 'packing' underneath - he didn't seem to think it was a structural issue.
If it gets any worse, then I will have to consider trying to get in touch again with the original company, but won't hold my breath!