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Windows Error Code

macman
macman Posts: 53,129 Forumite
Part of the Furniture 10,000 Posts Name Dropper
edited 22 August 2011 at 2:16PM in Techie Stuff
I'm trying to sort out a PC (Windows XP SP3 OS) with intermittent blue screening, intermittent refusal to boot to Windows at Start Up, intermittent freezing (won't respond to mouse or keyboard).
When it's not doing one of those, it's OK!
Upon BSOD I'm getting the following error code:

'Kernel stack in page error' and stop code error 0X00000077. Googling doesn't bring up much in the way of clues as to what the cause might be?
The hard drive was changed (by me) about 6 months ago, and the OS cloned over. So I doubt that it's the hard drive failing.
The fault is very intermittent, and I'm thinking that's it some other hardware issue, possibly one of the RAM sticks is beginning to go?
Or PSU starting to fail? The machine appears to be about 7 years old, a Pentium 4.
Can anyone give me any pointers please?
No free lunch, and no free laptop ;)

Comments

  • pimento
    pimento Posts: 6,243 Forumite
    Part of the Furniture 1,000 Posts
    Are the capacitors on the MB all ok? No doming?
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • RussJK
    RussJK Posts: 2,359 Forumite
    edited 22 August 2011 at 2:44PM
    Microsoft suggests it could be either the MBR or something interfering with the pagefile.
    http://support.microsoft.com/kb/315266
    http://support.microsoft.com/kb/228753

    Can run aswMBR (without the definitions), and upload mbr.dat to virustotal for checking: http://public.avast.com/~gmerek/aswMBR.htm. Better to put the hard drive into another computer (or run from a PE disk) as MBR rootkits will give the original (uninfected) MBR instead of the real one. I'm sure you know this ;)

    Also run checkdisk if you haven't already. Possibly some of the file system errors from the old hard drive were cloned, depending on what was used and the reasons for originally changing the old drive.
  • RussJK
    RussJK Posts: 2,359 Forumite
    Was it possible to track the source of the problem?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Thanks, I got to look at it yesterday. No obvious hardware faults, PSU tested OK, swapping the RAM had no effect, but it took repeated attempts to get it to boot to Windows at all. Chkdsk found a number of bad clusters and sorted that out. I also ran Malwarebytes and that found several infections, though not I suspect the cause of the problem.
    Running all the Sea Tools tests on the hard drive found no faults there either.
    I suspect that the owner had been shutting it down when freezing by switching off at the wall, and that was causing further disk errors.
    It now boots reliably and seems to be stable, so I'm considering it OK for now.
    No free lunch, and no free laptop ;)
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