We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Windows Error Code

macman
Posts: 53,129 Forumite


I'm trying to sort out a PC (Windows XP SP3 OS) with intermittent blue screening, intermittent refusal to boot to Windows at Start Up, intermittent freezing (won't respond to mouse or keyboard).
When it's not doing one of those, it's OK!
Upon BSOD I'm getting the following error code:
'Kernel stack in page error' and stop code error 0X00000077. Googling doesn't bring up much in the way of clues as to what the cause might be?
The hard drive was changed (by me) about 6 months ago, and the OS cloned over. So I doubt that it's the hard drive failing.
The fault is very intermittent, and I'm thinking that's it some other hardware issue, possibly one of the RAM sticks is beginning to go?
Or PSU starting to fail? The machine appears to be about 7 years old, a Pentium 4.
Can anyone give me any pointers please?
When it's not doing one of those, it's OK!
Upon BSOD I'm getting the following error code:
'Kernel stack in page error' and stop code error 0X00000077. Googling doesn't bring up much in the way of clues as to what the cause might be?
The hard drive was changed (by me) about 6 months ago, and the OS cloned over. So I doubt that it's the hard drive failing.
The fault is very intermittent, and I'm thinking that's it some other hardware issue, possibly one of the RAM sticks is beginning to go?
Or PSU starting to fail? The machine appears to be about 7 years old, a Pentium 4.
Can anyone give me any pointers please?
No free lunch, and no free laptop 

0
Comments
-
Are the capacitors on the MB all ok? No doming?"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
-
Microsoft suggests it could be either the MBR or something interfering with the pagefile.
http://support.microsoft.com/kb/315266
http://support.microsoft.com/kb/228753
Can run aswMBR (without the definitions), and upload mbr.dat to virustotal for checking: http://public.avast.com/~gmerek/aswMBR.htm. Better to put the hard drive into another computer (or run from a PE disk) as MBR rootkits will give the original (uninfected) MBR instead of the real one. I'm sure you know this
Also run checkdisk if you haven't already. Possibly some of the file system errors from the old hard drive were cloned, depending on what was used and the reasons for originally changing the old drive.0 -
Was it possible to track the source of the problem?0
-
Thanks, I got to look at it yesterday. No obvious hardware faults, PSU tested OK, swapping the RAM had no effect, but it took repeated attempts to get it to boot to Windows at all. Chkdsk found a number of bad clusters and sorted that out. I also ran Malwarebytes and that found several infections, though not I suspect the cause of the problem.
Running all the Sea Tools tests on the hard drive found no faults there either.
I suspect that the owner had been shutting it down when freezing by switching off at the wall, and that was causing further disk errors.
It now boots reliably and seems to be stable, so I'm considering it OK for now.No free lunch, and no free laptop0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards