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SimplySwitch hanging on to cashback!
Geri_Ackroyd
Posts: 8 Forumite
in Energy
I only recently used SimplySwitch to change to NPower for my electricity (no mains gas here), naively assuming the price they quoted would stay the same throughout the yearly contract (so I am now a lot wiser!). SimplySwitch claim on their website that "your cash back is paid into your bank in approximately 90 days". I have just chased mine as it's 112 days (16 weeks) since I switched supplier and they have responded that it will be mid-SEPTEMBER (i.e. 133 days/19 weeks) before I see my money! Thought I should let folks know in case that might want to use a different price comparison site! :mad:
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Comments
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Geri, I'm not sure where the mid September date came from, but your cashback has already been paid. Please email me directly if if it not in your account so we can check the details.
If you want to talk through the switch you made we can also arrange for you to speak to one of our experts.
Mike“Official Company Representative
I am the official company representative of SimplySwitch. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Mike - the date of mid September came from Jamie Tomlinson of SimplySwitch on Monday, 22 August in response to my email chasing up my cashback.
Well, would you believe it? I have just checked with my bank and my cashbank was paid into my account this morning (26 August), so 115 days instead of the 90 days quoted by SimplySwitch ... absolutely nothing to do with pressure from MoneySavingExpert, of course!!!0
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