AOL balanced rant

Russellbc

been with aol for 3-4 years, excellent customer service while I have been with them... HOWEVER

now I am out of contract with them (still receiving their service) I am hounded daily by telephone calls asking me to renew my contract and also receiving around 3 letters a day.

I have called them multiple times and stated that I am happy to stay with them out of contract but dont want to be tied down to a new contract and to stop contacting me but that doesnt stop all the calls and letters.

the sales calls are 3-4 a day and is very disruptive

if you sign up to their service this is definately something to think about as their sales calls are very pushy and if you hang up, they call back straight away

bargainbetty

Why not ask for an email address to contact them, and put it in writing? Contact their legal department and explain that you are withdrawing your permission for them to contact you in any manner for sales/marketing purposes. If they continue to do so, report them to the ICO.

Stick any mail back in the return paid envelope to them, or, failing that, go to someone else.

demondoctor

I get the same with TalkTalk with I believe is the same company. I'm waiting for BT infinity to come to my area at the end of the year so don't want a new contract.

TalkTalk

Hi all,

if you have access to MYACCOUNT you can opt out of the marketing calls once you have you should receive no more calls.

Ady

fluffnutter

This would drive me crazy and I would advise that if you're a customer of theirs it's usually straightforward to ensure your preferences are set to 'no marketing'. However, are you a customer? I'm curious as to how you're receiving a service but don't have a contract.

custardy

fluffnutter wrote: »

This would drive me crazy and I would advise that if you're a customer of theirs it's usually straightforward to ensure your preferences are set to 'no marketing'. However, are you a customer? I'm curious as to how you're receiving a service but don't have a contract.

i think its more out of the minimum contract term than no contract

fluffnutter

custardy wrote: »

i think its more out of the minimum contract term than no contract

OK, I get ya. He (or she) is a customer then. Why not simply amend the preferences (that every company gives) so that they're set to 'no marketing'?

George_Michael

TalkTalk_Company_Representative wrote: »

Hi all,

if you have access to MYACCOUNT you can opt out of the marketing calls once you have you should receive no more calls.

Ady

If only this actually worked.
I am also an AOL subscriber, and despite asking not to be contacted by telephone, I was receiving at least 4 calls each week.
I've ticked all the correct boxes in the preferences page in my account, told the people making the calls to stop and written twice demanding that they stop, but it was all a total waste of time.

I have added the AOL phone number onto to my BT "choose to refuse" list which has stopped them, and am now in the process of shopping around to find another ISP. (one who will actually take notice of my requests).

fluffnutter

George_Michael wrote: »

If only this actually worked.
I am also an AOL subscriber, and despite asking not to be contacted by telephone, I was receiving at least 4 calls each week.
I've ticked all the correct boxes in the preferences page in my account, told the people making the calls to stop and written twice demanding that they stop, but it was all a total waste of time.

I have added the AOL phone number onto to my BT "choose to refuse" list which has stopped them, and am now in the process of shopping around to find another ISP. (one who will actually take notice of my requests).

A sensible solution. Companies must, by law, allow their customers the option to opt out of marketing calls and literature. If they don't heed this, shop them to the ICO and vote with your feet.

AOL customer service is appalling (in my experience). Many years ago I had a dial-up service with them. On swapping to broadband with a different company I phoned to advise AOL I would no longer need their services (I was out of minimum contract so there was no problem with cancelling).

Their customer service agent was really quite abusive. I vowed never to use them again. Thankfully they've never tried to call though. I'd become apoplectic if they did.

Kite2010

Just say "that thanks to the high number of calls I've been receiving lately I've been seriously thinking of moving away from AOL to another company".

And if the calls continue to come, phone them up to ask for a MAC number, saying that it's due to the excess high number of marketing calls you have received lately.