Car company no longer exsists PPI

sorryitsme

Hi all,

In 2002 I purchased a vehicle brand new from a dealer.

I am quite sure there was PPI on the finance as I was paying a high amount for the value of the vehicle.

In 2004 I cleared the loan.

Roll on 2011 and armed with the knowledge of the misselling that went on I would like to know if I was paying PPI, but the dealer no longer exisits.

I believe I was paying Black horse finance but when I contacted them they said their records only goes back 6 years and couldn't see the finance.

I do not have any paperwork, so where do I start to find out if I had PPI, and if I did who do I put a claim into?

Thanks in advance:)

di3004

Hi there

If the business that sold you the account are no longer active, I would contact the Financial ombudsman service (FOS), they will not be able to investigate, but may suggest another avenue to take on this, like they have done to others in the same situation as yourself.

They may suggest the insurer/underwriter direction who would have been regulated, you pursue them and if this fails the FOS should take it on, as they will see what liabilities they have in the insurance as well.

Basically, a SAR will only probably go back to the last 6 years, some will provide data going back to even earlier if they still hold the details of the account, but you could ask them to send you a copy of the policy details booklet which is free and you are entitled to request for a copy at anytime, the details of the insurer should be enclosed on the booklet.

More on SAR below, you should at least get some data back in relation of the account number and the insurance etc, but its up to you if you want to do this.
https://forums.moneysavingexpert.com/discussion/1475553

Good luck.

sorryitsme

di3004 wrote: »

Basically, a SAR will only probably go back to the last 6 years, some will provide data going back to even earlier if they still hold the details of the account, but you could ask them to send you a copy of the policy details booklet which is free and you are entitled to request for a copy at anytime, the details of the insurer should be enclosed on the booklet.

Hi Di thanks for responding,

Who do I ask for the policy details booklet?

di3004

sorryitsme wrote: »

Hi Di thanks for responding,

Who do I ask for the policy details booklet?

Hiya

If the broker/dealer are no longer active, then the lender in your case Black Horse Finance, even if the account is closed or its gone past 6 years you can still request for the copy of the policy details of the insurer.

I had to ask my lender for mine because the broker had dissolved, and remember the broker/dealer after the completion normally send copies of your details to the lender.

Maybe if you post the name of the dealer that would be some help, as we can try tracking down the insurer perhaps.;)

sorryitsme

di3004 wrote: »

Hiya

If the broker/dealer are no longer active, then the lender in your case Black Horse Finance, even if the account is closed or its gone past 6 years you can still request for the copy of the policy details of the insurer.

I had to ask my lender for mine because the broker had dissolved, and remember the broker/dealer after the completion normally send copies of your details to the lender.

Maybe if you post the name of the dealer that would be some help, as we can try tracking down the insurer perhaps.;)

Thanks Di,

My car dealer was F.C Pursers in Old Kent road London.

I am sure it was black horse finance I used.

By the way you are a star:A

magpiecottage

I do not think you are likely to get anywhere with this, I'm afraid.

The intermediary (i.e. the dealer) does not exist and the sale is not covered by the Financial Services Compensation Scheme.


The only chance you would have is if you can prove that the dealer did not subscribe to the General Insurance Standards Council's code of practice and the insurer did. In that case, the insurer would have breached the code by accepting the business and leave it open to a complaint.

WombleSW20_2

Sorry to hijack this post but I've seen Magpiecottage's comment here and previous posts around GISC members dealing with non-GISC members. I have previosuly work with for a US Finance house that refused to become a GISC member but was contracted to work with GISC registered insurer. I don't recall this being a problem.

Also, taking a look at the GISC handbook under section F Membership, it states:

“A Member may enter into an Appointed Agent Agreement with a non-Member…”

Am I missing something here?

magpiecottage

WombleSW20 wrote: »

Also, taking a look at the GISC handbook under section F Membership, it states:

“A Member may enter into an Appointed Agent Agreement with a non-Member…”

Am I missing something here?

An appointed agent was (and is) just that, an agent of the insurer. That means the insurer was responsible for the actions of the agent and must deal with any complaint against them.

If, on the other hand, the intermediary is not an appointed agent then the insurer is not responsible for their actions and they must deal with it. The rules only permitted an insurer that subscribed to the code to accept business that was independent (i.e. not its appointed agent) if they also subscribed to the code.