O2 Mobile Contract - 'cap' on charges

advocate41

Hello

I need some advice for someone who has contacted me. They have Learning Difficulties and have signed a (24 month) O2 mobile phone contract a couple of months ago. They struggle with money, and understanding usage of phone contract credit so they called O2 and asked for a 'cap' to be put on the usage to ensure they did not go over what was allowed. O2 have refused and say they don't do this.

Any suggestions would be appreciated...

MissKeith

I am afraid the information O2 have provided is correct. They do not have a way of capping spending. You can call 202 to check allowances and balances. If this is not a feasible solution is there anyone in the family who would take over the contract and the person this is regarding could go back to PAYG?

kingofherts

Three are the only major network who will allow a contract to be capped however they do state it should not be used as a budgeting tool

grumbler

Tesco mobile aren't a major network, but they do this without any reservations, at least for some contracts.

advocate41

Thank you for all the information.

Unfortunately the person lives in a 'supported' environment, so transferring the contract is not an option.

Firefly

grumbler wrote: »

Tesco mobile aren't a major network, but they do this without any reservations, at least for some contracts.

Not my son's they won't!

jhp

grumbler wrote: »

Tesco mobile aren't a major network, but they do this without any reservations, at least for some contracts.

Only on sim only capped tariff http://phone-shop.tesco.com/tesco-mobile/help-and-support/call-charges-paym-capped.aspx