Broadband Speed Test Result

airborne_61

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Just done a speed test am with BT in Suffolk and live a mile or so from the exchange in Sudbury.
Download 136 Kbps, Upload 224 Kbps
Is this good or bad some days computer ok others it goes slow.

santer_2

What does BT say the line speed should be

Usually you will get a faster speed at 7 am rather than 7 pm

JasX

airborne_61 wrote: »

Just done a speed test am with BT in Suffolk and live a mile or so from the exchange in Sudbury.
Download 136 Kbps, Upload 224 Kbps
Is this good or bad some days computer ok others it goes slow.

Very good for circa 1998... I get 2 meg up and 12 meg down

SteveJH200

I live in Haverhill and have recently installed a computer in Great Waldringfield (low speeds as it's in the sticks). If you live in Sudbury itself then those speeds are abysmal. I live one mile from the Haverhill exchange and my speeds this morning were 10.07 download and .37 upload. You don't say whether you are using a wired or wireless connection - it could be something as simple as rebooting your router. That's always worth a try and then if that doesn't fix it then try another router. Best to do this before ringing BT.
Is yours a PC or a laptop?

airborne_61

Santer should be 2-8 megs

Steve JH200 I have a wire from BT Hub to computer.How do you reboot a router? I have a PC

santer_2

In the address bar of the browser, type 192.168.0.1 the press enter, in the box, put admin and password and click OK. If you have router diagnostics, click that and see if reboot the router is an option, if so use that.

Or, you can switch the router off for a minute, then switch it back on, it will take a while for the lights to return to being as they are now

airborne_61

santer when typed above into browser got this, IE cannot display Webpage. Clicked "Diagnose Connection Problem" Then get, Reset the network adaptor "Local Area Connection"

santer_2

Go with switching off the router for a minute, as before it will take a couple of minutes after switching it back on, before it runs again

airborne_61

santer have BT Yahoo as my opening page and even when i tick the keep me logged in box i still have to sign in.
Error 815 the broadband network could not be established on your computer because the remote server is not responding. this could be caused by an invalid value for the "Servis Name" field for this connection.Please contact your and inquire about the correct value for this field and update and up date it in the connection properties
Connecting through WAN Miniport (PPPOE)

santer_2

" 815
The broadband network connection could not be established on your computer because the remote server is not responding. This could be caused by an invalid value for the 'Service Name' field for this connection. Please contact your Internet Service Provider and inquire about the correct value for this field and update it in the Connection Properties. "

http://support.microsoft.com/kb/923944

SteveJH200

Sounds as if you have no internet connection to your PC now. Your hub should have come with an install disc and instructions. I'm not familiar with the Hub but most routers have a small hole somewhere where you can put a paper clip to reset the router back to factory settings. You can then use the CD that BT supplied you and all you need is your username and password - this will be on documentation sent to you from BT. Just follow the instructions and get connected again. Then test your speed.

As Santer said previously, most routers will have a sticker with their IP Address. See if your sticker has this on it or whether it's written down somewhere else. The method he proposed was the 'manual' version and it's the one I use. The sticker / documentation should also have the password and username on it. If you have never used this method before then maybe the CD is the best option. If you use a wire between the router and the PC then it's possible that your original problem may be to do with BT, but they will always insist that the router is re-set first and that it is connected to the master test socket in the house.