Advice needed - Readers Digest

xadie

I'm currently helping out a friend who has somehow ended up on a Readers Digest mailing list. Although she hasn't ordered or paid for any books - she's returned them thus far - the company continue to send their ridiculously over-priced titles on random subjects. She's also been sent their misleading literature about winning money in their prize draw - it makes it look like all you have to do is sign the papers in order to win thousands of pounds, but of course that's not the reality - and I've returned it for her with threats to contact the Mail Preference Service if they continue to send her stuff.

Some details that might be relevant - they have her name wrong on the invoices, although her address is correct, so I'm assuming that she signed up for something not realising that she would end up on this list and they misread her name. Unfortunately this is an office in the basement of her home address, so packages are signed for by other people who don't realise what they are.

I don't know how to ensure that this issue is resolved with no more time wasted on it. I've told them repeatedly not to send anything else to us. I foolishly haven't taken a name or reference number from the call when I've called their customer service line, but I will from now on.

I'm really angry, because my grandmother has been in this same situation - dealt with by other members of my family - and for years she's ended up paying for books she never asked for simply because she's not quite all there anymore and gets confused by the bills. As far as I know she's still getting the books and my mother is still sending them back on her behalf. They are absolutely relentless and a thoroughly horrible company as far as I can tell. :mad:

How can we sort this out? And where does my friend stand legally if she chooses not to pay?

Fergie76

Send them a letter by recorded delivery asking to remove all details from the system and to cease all contact.

If they dont, you will consider this harrassment and will sue.

Flyboy152

As these items were unsolicited, if after a reasonable time Reader's Digest have not arranged to collect the items she can keep them and sell them on e-bay.

gordikin

Flyboy152 wrote: »

As these items were unsolicited, if after a reasonable time Reader's Digest have not arranged to collect the items she can keep them and sell them on e-bay.

...and what else? Please?