Help please!!!

Rodneys_Mum

Totally panicing, had letter from car insurance people last week saying that they hadn't taken the direct debits from my account since February and they have only just noticed. Can I pay in full NOW or my insurance will be cancelled. I have contacted them to ask if I can pay in 3 installments but they won't budge. There is no way I can come up with the whole payment in one go. Any advice would be much appreciated.

Quentin

Try and resolve this in any way you can, rather than end up with them cancelling your policy. If they do cancel, then this will have to be declared to all future insurers and will make getting insurance in future difficult and expensive!

huckster

In theory, you should have kept some money to one side, to pay the premiums once the Insurers had requested payment. But not everyone checks their bank statements and you may have spent money thinking the payments had gone through.

Suggest that you put in a complaint to the Insurers using their complaints procedure. Check your policy documents for the complaints telephone number and give them a call. Ask them to spread the payments over the remaining months. Advise them that the FSA require Insurers to have systems in place to ensure effective accounting and risk processes are followed. Also this is a breach of 'Treating Customers Fairly'. Threaten to inform the FSA of this breach.

vusys1

as per huckster start the complaint ball rolling, they should be able to spread the missed payments over the outstanding instalments.