Help.... SCHOLL are ignoring my complaint....what should I do now?

Hintza

R2D2 wrote: »

I may well raise the matter with Sainsburys too.

Too late for that now since Scholl have the shoes.

Ooops:- Memo to self read all posts before replying

visidigi

Hintza wrote: »

Too late for that now since Scholl have the shoes.

whoos shooes?

R2D2_2

I am loving the advice and compassion shown by some of these posters!!!! Jeeeezzzz. Pardon me for being in agony and trying to get some resolution to this problem! Next time I'll just suffer quietly in the corner, and let the next customer suffer a similar reaction! And contrary to what you might think visidigi and crazynerd - there was NO allergy warning on the product or packaging - otherwise I might have trodden alittle more cautiously ( if you parden the pun ).

Techhead_2

R2D2 wrote: »

I am loving the advice and compassion shown by some of these posters!!!! Jeeeezzzz. Pardon me for being in agony and trying to get some resolution to this problem! Next time I'll just suffer quietly in the corner, and let the next customer suffer a similar reaction! And contrary to what you might think visidigi and crazynerd - there was NO allergy warning on the product or packaging - otherwise I might have trodden alittle more cautiously ( if you parden the pun ).

I think you are missing the point. People can have an allergic reaction to anything. Some people are allergic to sunlight. You can't put an allergy warning on everything.

Until you know whether the product was faulty, you need to consider that this may be no-ones fault. You may simply be allergic to it.

Flyboy152

somethingcorporate wrote: »

Have you tried calling them? Freephone: 08000 742 040

http://www.scholl.com/en-GB/contact-us.raction

I cannot find any industry memberships on their website so not sure where you can escalate it to really.

Trading Standards perhaps?

Flyboy152

Techhead wrote: »

I think you are missing the point. People can have an allergic reaction to anything. Some people are allergic to sunlight. You can't put an allergy warning on everything.

Until you know whether the product was faulty, you need to consider that this may be no-ones fault. You may simply be allergic to it.

That would depend on whether the manufacturer has taken all precautions to reduce the possibility of such an occurrence. They would have had to test the product before putting it on sale. If they failed to do so, then they would be at fault.

The difference between the sun and a skin product, is that the skin product is not naturally occurring and you don't pay for the sun (yet).