Royal Mail lost item compensation ?

arcon5

Pari5ian wrote: »

Apologies for hijacking this thread, I didn't want to start a new one

I was left a ‘while you were out card’, popped in to collect my items the following day and they couldn’t be found. This was on the 20th July and they still haven’t turned up! I put in a complaint, including a photocopy of the card and received the standard reply and 6 1st class stamps. To add to that they said that the contents of my item were listed against the prohibitions and restrictions for sending mail in the UK.

My missing items were a charm bracelet, wedding sweets and wedding bubble favours! I can only assume that the soap bubbles were prohibited????

The postie at the Sorting Office is extremely helpful and has gone out of his way to try and find them, and was as shocked as I was at the response I got. I've escalated my claim, and await to hear back from RM but I'm not holding out much hope.

Contact the seller, it is them who are responsible for delivery as it is them whom have a contract with royalmail.

They will either refund you or replace them once they have contacted RM themselves and verified your claim.

Flyboy152

somethingcorporate wrote: »

Likelihood of success = 0%. They paid out to the maximum the item was insured for.

If you only had contents insurance for £10k worth of items at home and your Francis Bacon went up in smoke you could hardly sue the insurer for the millions you had lost for your own stupidity!

Would that make it your "Smoky Francis Bacon?"

:rotfl::rotfl::rotfl:

Flyboy152

Pari5ian wrote: »

Apologies for hijacking this thread, I didn't want to start a new one

I was left a ‘while you were out card’, popped in to collect my items the following day and they couldn’t be found. This was on the 20th July and they still haven’t turned up! I put in a complaint, including a photocopy of the card and received the standard reply and 6 1st class stamps. To add to that they said that the contents of my item were listed against the prohibitions and restrictions for sending mail in the UK.

My missing items were a charm bracelet, wedding sweets and wedding bubble favours! I can only assume that the soap bubbles were prohibited????

The postie at the Sorting Office is extremely helpful and has gone out of his way to try and find them, and was as shocked as I was at the response I got. I've escalated my claim, and await to hear back from RM but I'm not holding out much hope.

You claim is with the person who sent you the package, not the carrier.

bris

Postal services act make the Royal mail immune from being sued so you can't take them to a small claims court.

niecsey

Oh good thread can anyone help me please? My daughter sent a parcel by RM and paid for recorded delievery the parcel never got there.. she tried to claim and becuase she couldnt provide a receipt for the item she sold they wouldnt pay out!! The item she sold she had had it for a couple of years so the receipt was well gone! Can they do this even though she paid for recorded delivery? Sorry to jump in on the thread cheers

arcon5

niecsey wrote: »

Oh good thread can anyone help me please? My daughter sent a parcel by RM and paid for recorded delievery the parcel never got there.. she tried to claim and becuase she couldnt provide a receipt for the item she sold they wouldnt pay out!! The item she sold she had had it for a couple of years so the receipt was well gone! Can they do this even though she paid for recorded delivery? Sorry to jump in on the thread cheers

Can she supply a copy of the bank statment showing payment?

Failing that, find a receipt for a similar value item from a few months ago and make a new claim with different details. Not exactly the right thing to do, but if your at a loss and they're refusing to pay out it's probably the only way.

custardy

niecsey wrote: »

Oh good thread can anyone help me please? My daughter sent a parcel by RM and paid for recorded delievery the parcel never got there.. she tried to claim and becuase she couldnt provide a receipt for the item she sold they wouldnt pay out!! The item she sold she had had it for a couple of years so the receipt was well gone! Can they do this even though she paid for recorded delivery? Sorry to jump in on the thread cheers

if she sold her own item and not as a business then she doesnt need a receipt

upsadaisy

To the OP did you write down the IMEI numbers of the phones? It might help to block the phones from being used, if they really did get 'lost'.

niecsey

Thnaks Postie x maybe its too late now didnt get an email l had had a reply but thank you for your help.