lisaokane wrote: »
I have spent hours on the phone with talk talk trying to get a refund as Tiscali charged me £20/month for 2 years before I noticed. Anyone know who I can speak to or email to ensure I get my money returned as they have given every excuse in the book and I didn't know they were under Ofcom investigation. Thanks.
miaowtripp wrote: »
Doesn't surprise me.
I'm currently in email quagmire with TalkTalk. Signed up over phone in June for new phone line for my Mum. I agreed a package and was told £50 installation fee would be charged with refund of £25 on second bill. First bill arrived showing entirely different package (more expensive and no reference to refund). After several phone calls I was moved to correct package but TalkTalk insist I signed up for a different package and wont refund excess. They also deny any knowledge of £25 refund and point blank refuse to discuss it unless I can provide evidence. Of course I have nothing on paper as was all done over the phone (more fool me).
Any idea where to go from here?
Paul_Varjak wrote: »
It is all very well fining TalkTalk but it is TalkTalk customers that ultimately have to pay, in increased call charges.
Heinz wrote: »
Not if they get out as soon as they can.
useless_git_requires_wife wrote: »
How did such a dodgy company make it so big?
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