vision express

Fishingtime

I booked an appointment with vision express in Ipswich for the 10th Aug.
I asked how long the glasses would take as I would only be in town for a couple of days.
I was told the glasses would be ready in 30 mins.
So I had my eyes tested and chose the frames,after paying £99 for the frames the assistant then told me the glasses making machine was broken,and they would have to send them via post.
It is now the 18th Aug and they are still yet to arrive

tidus

So.....

You then contacted the store, and what did they say??

Fishingtime

They have said I can go and pick the glasses up,as I said to the staff today it is a 90 mile round trip.
And I am getting ready to go on holiday,when I asked for my money back they again said I can come in to get a refund.
I was told by the manager that the machine broke towards the end of last week,She backtracked when I aid my appointment was for 9am on wednesday,she said Oh sorry I was getting my dates mixed up.
I have just been onto the complaints department and am waiting on a call.

Fishingtime

It has been sorted now
The customer complaints department said that the branch can send me a cheque,seeing as I can't get into sign the form to reimburse me.
Even that will take a couple of weeks I was told

nomoneytoday

The machine breaking wasn't part of their plan.. if it was working then i'm sure they would have made your specs up on time

meer53

I ordered new varifocals from Vision Express last Wednesday. They said they would be about 2-3 weeks, got a text today saying they are ready to collect !