Help with Faulty Mattress...Tesco are not helping!

Zandoni

Pinkypants wrote: »

Sorry to say but sitting on a mattress is far worse then lying on it.

The weight per square inch is massively increased when sitting compared to lying on a mattress. It's simple maths.

Silentnight are usually very good with their customer service, maybe try them direct instead of Tesco.

But if the damage is done by sitting on it, then I'm afraid you have no readdress on the matter. Oh and yes experts in the field will know if a mattress has been sat on for a long period of time. Just like if a mattress has been bent, or not turned, there are signs to look for.

I'd agree that sitting is far worse, but does it say on the care label that you shouldn't, I couldn't see it. Just the mention of more settlement under areas of most body weight. There's also no mention of rotating non turn mattresses.
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Mattress and Divan products
Getting used to your bed
Chances are that the springs and upholstery in your old bed were not what what they used to be, so your new bed may seem a little strange at first. Please allow time for your body to adjust to your new bed and for the fillings to settle.
Filling settlement is normal
Due to modern day fillings being more sumptuous than their predecessors, settlement may be more pronounced in the areas under the most body weight. This is quite normal and, providing that the mattress is properly supported, can be minimised by regular turning.
Do not bend or roll your mattress
Bending or rolling your mattress will damage the spring unit and invalidate the guarantee.
Let your mattress breathe
After it's removal from the packaging, please leave your bed uncovered for a few hours to allow any condensation to escape. Please ensure that the polythene bag is well out of the reach of small children.
Protect your mattress
No mattress is completely colourfast. We, therefore, recommend that you use a mattress cover which will protect it from coming into direct contact with body moisture or other liquids.
Do not use detergents or chemical cleaners
Using detergents or chemical cleaners on your mattress is likely to damage the fabric and stitching.
Turn your mattress regularly
Unless you have bought a "no need to turn" mattress which has a single sleeping surface, e.g. Memory Foam, Latex, Pillow Top and Anti-slip mattresses, it is important that you turn your mattress once a week for the first two or three months and then monthly thereafter. This will prolong the lifespan of your mattress. When turning your mattress please do not allow it to bang or fall against the side of the divan, as this may damage the spring system. Some assistance may be required.

http://www.silentnight.co.uk/aftercare

Oliver14

Its over 6 months old so the Onus is on the OP to prove its faulty. Have you spoken to Silent night? What do they say? If not that would be my next contact.