British Gas won't log me in or bill my account?!

Peppermint49

Hello, a newbie here!

I switched to British Gas on the 25th June.

My online account was set up, only for me to log in and get the following error message -
"Your online account is no longer available as your account was closed over 6 months ago. If your account is still active, or you have a query or wish to return to British Gas, please contact us and we will be happy to help."

So I emailed British Gas on the 10th July and got the following reply -
"Thank you for your enquiry sent yesterday regarding your online account.

I'm sorry for the problems you've experienced whilst trying to login to your online account and I hope this won't deter you from using our online service in future.
This message is caused by a display error that has occurred within our billing system.

I'm pleased to confirm that I've escalated your details onto our National helpdesk who will rectify this issue as soon as possible.

Although I'm unable to confirm an exact timescale for this to be rectified, I will personally monitor your account and email you as soon as this matter has been resolved."

So I waited.. and emailed them again on the 26th July and got the following response -
"Thank you for the email you sent last night.

I'm very sorry to hear that our National Helpdesk have been unable to resolve your enquiry in regards to being able to view your account details online.

I understand your concern, and I thank you for your ongoing patience throughout out the time taken to resolve your enquiry. Our National Helpdesk are continuing to work around the clock to ensure that the difficulties you're encountering can be resolved.

Unfortunately we do not have a timescale for how long this will take to resolve. Our National Helpdesk will contact you as soon as the issue is resolved"



I asked if I had a bill that needed paying, and they told me that there wasn't a bill on my account that needed paying because of the error on my account. :mad: So I cannot log on, and British Gas aren't even billing me and I have absolutely no idea when I'm going to.
I thought a company like British Gas would pull their finger out for new customers.


I'm eager to switch again but my feeling is that it'll make matters even more complicated. :huh:


I don't know what to do.


Any help would be very much appreciated!

ihateyes

firstly which tariff did you switch too, as they may be a cancellation fee.

veggieblob

I had this after I moved house with a gap between properties. Have you been with BG before? If so, they probably still have your email address attached to a now-closed account number. Can you try registering online with a different email address?
Sorry if this isn't what's happened in your case.

Peppermint49

I switched to OnlineSaver 4.

I've never been with BG before so I'm rather stumped