Leaving british gas

msampson

hi,

i am on websaver 8 with bg for electricty only and i am aware there is a £25 fee if i move.

is it possible to let bg know by email that i wish to move?
or is it by phone only?
i have put a application with npower in.

needingaccountability

I think you need to let them know today to get the fee waived so maybe better phone.

caveat_emptor

Response from BG depends on who you talk to. No change there then! I posted on another thread that I was told by a BG rep. that the switch has to be made before the 18th August to avoid cancellation fees which is contrary to info. on other threads.

msampson

hi,

i decided to send an email yesterday after the problems people were reporting by phone . some cs staff were badly informed.

any way i got an email today saying they would cancel my acct and place a credit on my charge for £25 for the fee!

result!!!

msampson

macman

You don't need to tell them that you are leaving-the new supplier does that, they will then contact you.
What you needed to do was to reject the price increase within the timescale.