Virgin Wifi

Party_Animal

Can anyone please advise . I can get wifi at home on laptop but my phone and kindle won't pick it up. Virgin won't help as I got modem off eBay. thanks

m5rcc

Your router/modem being a.....?

baz9280

I suspect you need to change the Router to broadcast on 2.4Ghz instead of 5Ghz. This should be in the wireless settings area on your router config pages. If you need any help with this you'll have to send the make/model of your router for further info

timberflake

baz9280 wrote: »

I suspect you need to change the Router to broadcast on 2.4Ghz instead of 5Ghz. This should be in the wireless settings area on your router config pages. If you need any help with this you'll have to send the make/model of your router for further info

This. Sounds like your laptop is wireless "N" enabled but your phone/kindle aren't.

If this doesn't solve your problem we need more information, make and model of your router for a start.

spike7451

Party_Animal wrote: »

Can anyone please advise . I can get wifi at home on laptop but my phone and kindle won't pick it up. Virgin won't help as I got modem off eBay. thanks

Same as any ISP.It's impossible for an ISP to have information on every brand of router,dongle,wireless card ect on the market.If you choose not to use the kit supplied by the ISP,then you should go to the manufacturer.Another reason they don't provide support for non-supplied kit is because if they broke it,they'd have to replace it.

danthemoneysavingman

Hi,
do your other devices see the network but fail to connect?
If so, it may be you have to manually configure WiFi on these other devices.

Party_Animal

Sorry, I didn'y have the info till I got home.
Netgear WGR614.
No the phone and Kindle don't pick up any wifi. They just keep scanning.
Thanks

poppy10_2

Why don't you use the wireless cable modem router Virgin supplied you?

Party_Animal

poppy10 wrote: »

Why don't you use the wireless cable modem router Virgin supplied you?

They didn't supply one. That's why I bought one.

Party_Animal

spike7451 wrote: »

Same as any ISP.It's impossible for an ISP to have information on every brand of router,dongle,wireless card ect on the market.If you choose not to use the kit supplied by the ISP,then you should go to the manufacturer.Another reason they don't provide support for non-supplied kit is because if they broke it,they'd have to replace it.

Thanks, that's a big help. It is a Virgin Media router just not bought direct from Virgin.