How to report Sale of Goods Act infringement?

PTurner_2

Flyboy152 wrote: »

When you say "quite some time has passed," are you referring to the cancellation period? How long after delivery did you reject the goods?

I rejected the goods upon inspection - less than a week after delivery. He refunded the mattresses about 2 months after that point, immediately upon receipt of letters which Consumer Direct helped me craft outlining my rights under the Sale of Goods Act. He stopped corresponding with me long before he refunded me though.

Flyboy152

In which case you need to approach your credit/debit card issuer.

PTurner_2

Flyboy152 wrote: »

In which case you need to approach your credit/debit card issuer.

Is this true even though the postage I am trying to recoup was from a different (unrelated) company?

Flyboy152

PTurner wrote: »

Is this true even though the postage I am trying to recoup was from a different (unrelated) companyI?

Sorry, I don't undrestand? Did you pay a different company to the seller?

PTurner_2

Flyboy152 wrote: »

Sorry, I don't undrestand? Did you pay a different company to the seller?

Yes, I paid a delivery company to collect the mattress and return it to the mattress company I bought it from. The mattress company said they would refund the postage and never did. It is the postage of £20 that I was trying to reclaim. When I realised there was no mechanism for me to do so, besides small claims court, I wondered if I could at the very least report the mattress company for its malpractice.

Flyboy152

PTurner wrote: »

Yes, I paid a delivery company to collect the mattress and return it to the mattress company I bought it from. The mattress company said they would refund the postage and never did. It is the postage of £20 that I was trying to reclaim. When I realised there was no mechanism for me to do so, besides small claims court, I wondered if I could at the very least report the mattress company for its malpractice.

Although I am not sure, but I think you can still claim against your credit card issuer for these costs.

Why would the seller not arrange for the collection of the goods?

PTurner_2

Flyboy152 wrote: »

Although I am not sure, but I think you can still claim against your credit card issuer for these costs.

Why would the seller not arrange for the collection of the goods?

I don't know. Originally he was going to, then he just asked me to arrange it. Consumer Direct said that this often happened and that I could expect to be refunded later.

In retrospect I imagine he just decided to save some money on postage knowing that it would be difficult for me to recoup that cost.

Flyboy152

PTurner wrote: »

I don't know. Originally he was going to, then he just asked me to arrange it. Consumer Direct said that this often happened and that I could expect to be refunded later.

In retrospect I imagine he just decided to save some money on postage knowing that it would be difficult for me to recoup that cost.

In which case you need to discuss this with the card issuer. From memory (I might be misinterpreting the ruling) the card issuer is probably liable for any out of pocket expenses as well. This, I think, was highlighted by the ash cloud incident, when people were claiming from the airlines, but the airlines were refusing to pay up.