business seller - no returns??

Crowqueen

baffcat wrote: »

Not having had to open a paypal dispute, isn't there an option to say 'changed my mind' as this is exactly what the DSRs allow.

Ebay (possibly paypal too) make plenty of mention about making sellers follow the DSRs.

A buyer shouldn't have to pick an option that doesn't cover their real reason for returning items.

No, because it doesn't apply to all sellers, only business sellers and fixed price items (though from 2013 the regs will be extended to all online auctions listed by businesses). There is an "easy returns" option on eBay which even refunds fees but IIRC this is an opt-in and unlikely to be used by fly-by-nights like the one the OP bought from.

Some sites make all their sellers, business and private, adhere to the regs but eBay's sellers are too diverse IMO and the items on sale far too heterogeneous in type for that ever to be the case. They could however make the easy return process mandatory for all business sellers when the new regs come in.

eBay do publicise this to their sellers but they have to keep in mind the people the DSRs don't apply to.

However, when the new regs come in in 2013, perhaps there might be a change in policy then.

scheming_gypsy

madison-nyc wrote: »

my message wasn't arsey , i just said that i'd recieved the shoes and thank you for the quick postage but unfortuantely they weren't quite the right colour and i found them very uncomfortable when i tried them on. I said that i would like a refund but could see they said that they only did exchanges which as per the distance selling regs they are obliged to refund me.

fair enough i think?

.

the arsey bit was

and i've copy and pasted a summary of the distance selling regs

it's a bit over the top quoting the law at them before even giving them a chance refund you.

scheming_gypsy

Oliver14 wrote: »

Then you would have a dispute opened up against you. If you then continued to be difficult you would lose a dispute. Have the dispute marked against your seller dashboard and lose getting your paypal fees refunded. Also if you got a dodgy buyer the good you received back may not be in the condition you sent them in and there would be nothing you could do about it. You would then get bad FB and slammed on your DSRs.

Sellers getting arsey with buyers will end in one way. the seller losing out, Politeness even through clenched teeth is the way to go otherwise you just end up looking like a muppet.

i couldn't care less. If people want good service then they're polite, if they're not polite then they get the same attitude that they give me.

shaun_from_Africa wrote: »

Maybe if the seller took notice of their legal obligations and didn't have illegal T&C's then there wouldn't be any need for their customers to have to send "arsey" messages.

lol..
customers don't need to send arsey messages unless the seller isn't taking notice of their legal obligations. The OP hadn't given them a chance to offer a refund before quoting the law at them

madison-nyc

i've had no reply in over 24hours since me last emailing him to say that he needed to refund me the original postage too. looks like i'll have to open a dispute then. I guess i'll have to do it as SNAD and put the colour is wrong or something?

drc

madison-nyc wrote: »

i've had no reply in over 24hours since me last emailing him to say that he needed to refund me the original postage too. looks like i'll have to open a dispute then. I guess i'll have to do it as SNAD and put the colour is wrong or something?

You'll have to send the shoes back to him when you win (ebay will make you). Make sure you send them back by a trackable method (don't use RM Recorded as this is unreliable) as otherwise he can claim he never got them. I think it costs approx £5 on top of your postage to send RM Registered next day and this will be trackable (signature required).

shaun_from_Africa

scheming_gypsy wrote: »

customers don't need to send arsey messages unless the seller isn't taking notice of their legal obligations. The OP hadn't given them a chance to offer a refund before quoting the law at them

But it's already been shown that the seller wasn't taking notice of their legal obligations.

i bought by BIN from a business seller. Although I understand i'll lose my original plus return postage.

I've just checked the item page and in their Ts and Cs they state "no refunds only exchanges"

it's a bit over the top quoting the law at them before even giving them a chance refund you.

Why?
Either the seller doesn't know the law, or they know it but choose to try to avoid following it.

You can spin it as much as you like, but a business seller who states no refunds on a BIN item, does have illegal terms and as they are willing to try and deceive their customers, why should those same customers give the seller any leeway?

theonlywayisup

You can do a Paypal dispute which will be dead straight forward and will ask you to send them back tracked. Or you could try an Ebay dispute, which is a bit more lengthy (no fixed timescale afaik) but they have been known to give 'no fault refunds' or vouchers towards the returns postage.

madison-nyc

i've opened a paypal dispute and put in the notes about the colour being not as pictured and that the sizing is out too. I've esculated it and added that the seller has offered a partial refund on return of item but not full. Will just wait and see now. Am i right in thinking i'd be ok to use RM recorded to return with paypal as they refund on proof of posting not on proof of delivery? I know ebay is the other way round.

Crowqueen

madison-nyc wrote: »

i've opened a paypal dispute and put in the notes about the colour being not as pictured and that the sizing is out too. I've esculated it and added that the seller has offered a partial refund on return of item but not full. Will just wait and see now. Am i right in thinking i'd be ok to use RM recorded to return with paypal as they refund on proof of posting not on proof of delivery? I know ebay is the other way round.

Both eBay and Paypal AFAIK require proof of delivery but the seller cannot just refuse delivery to resist a refund, so attempted delivery is acceptable to them.

They accept Recorded Delivery as proof of delivery so go ahead with that. Good luck.

madison-nyc

Crowqueen wrote: »

Both eBay and Paypal AFAIK require proof of delivery but the seller cannot just refuse delivery to resist a refund, so attempted delivery is acceptable to them.

They accept Recorded Delivery as proof of delivery so go ahead with that. Good luck.

thank you , i'll let you know how i get on.