EDF - Why did I ever bother?

babyfruitella

I'm currently in the process of switching from BG to EDF & so far the only issue i've had with them is the 25 minutes I was on hold for to speak to an advisor earlier today. The first time I called them last week, I got straight through to someone. I've had no problems with my online access, have been able to switch paper billing off, submit meter readings etc. My reason behind calling them today was because I'd had my payment plan through & the first payment was going out on 8 September with subsequent payments going out on 22nd (which is the date i'd requested). I wanted to know if it would be possible to miss out that first payment on the 8th & go straight to 22nd September, & it was sorted out no problem. So far, I like what i've seen from them.

howardtog

Reading this thread proves that its what you experience that counts.We had to take Npower to the Ombudsman before we sorted out a £41 bill(and received a £50 time and trouble payment. So we switched to the best for service at the time EDF.They were also second cheapest, Been with them 4 years and for the last two year fix they were the cheapest. Had no problems telephoning or with their service, (Of course I am comparing thenm to that shower Npower)
However I would say if you do have a problem with any energy company after a reasonable attempt to do so on the telephone write to them recorded delivery. You are not obliged to telephone the service is there 'for your convenience' Energy companies find correspondence expensive and of course you have a written record if you bneed to take it up with the Ombudsman.
You can always switch but as these threads prove onbe mans frying pan is anothers fire

[Deleted User]

Pointless emailing them as well mind. 10 working days is they're response time.

timbo58

I changed to get the PPMs changed for free: wish I hadn't bothered, I can only agree with most on the telephone calls too: 30 minutes minimum wait in all the calls I have made.

Still waiting (7 months and counting) for the gas one to be changed, and they send the same stock replies every time I remind them: we haven't managed to get the contract swapped over yet.......
Reporting them to trading standards hasn't chivvied them up either and they refuse to cancel the contract.

travellerboy

I planned to transfer to them, but everything they touch they mess-up - what a disgrace.

I count myself lucky that I cancelled my transfer to the CLOWNS. No money saving benefit is worth the hassle you get from them.........

PParka

gemmalouanna wrote: »

Same here - my gas DD was reviewed and set at £1.00 per month.

Me too - but EDF have decided I should be paying £2 a month for gas.
They even provided me a total estimate for the year of £490.
So......... £490/12 = £2 ...... Back to school EDF

jalexa

PParka wrote: »

- but EDF have decided I should be paying £2 a month for gas.

That's outrageous. Some people here have been asked to pay £1.

PParka

jalexa wrote: »

That's outrageous. Some people here have been asked to pay £1.

I know. I think they have singled me out and have decided I should pay twice as much as everyone else. I don't know where I will find the money.

backfoot

Is it the Utility equivalent of Poundland?

lillmisschatterbox

Its actually to do with the new systems EDF are bringing in currently, if you call them they will resolve it straight away, its a case of being patient whilst the new system is implemented.

As for call times, they are currently recruiting new staff for customer services, so hopefully this shouldnt be a problem for much longer