EDF - Why did I ever bother?

[Deleted User]

Had loads of hassle swapping over to them 6 months ago. Just had first bill.

Guess what my monthly payments for gas is going down to £1 a month. Nice one.

No point trying to phone them cos you can never get through.

Oh well, I guess I'm going to owe them a bit in 6 months time. Better in my pocket than theirs I guess but makes you wonder what exactly their doing.

MillicentBystander

I suspect like me, and countless others on here, you based the decision to switch to them on one thing - price. Our experiences since have made me realise it should never be just about the price, it's also about the service. And if I'd known then what I know now there's no way i would have touched this douche de m*rde with someone else's barge pole let alone my own.

janninew

OP, trying ringing first thing in the morning, I did today after they messed my switching up and my call was answered straight away. I've never had trouble with EDF adjusting my direct debit if I've requested a change.

McKneff

Ive been with EDF for donkeys years, always had excellent customer service and have never waited more than 5 minutes on the phone.

backfoot

McKneff wrote: »

Ive been with EDF for donkeys years, always had excellent customer service and have never waited more than 5 minutes on the phone.

What tariff/s have you been on? It seems you have been given special treatment, if your online access has worked and doesn't contain the same anomolies, DD and billing problems that others have sufferred.

You also seem to have special route on the phone that doesn't seem to work any better when I have repeatedly tried it.

Clearly your experience should be the norm but sadly you seem to be pretty unique.

[Deleted User]

backfoot wrote: »

What tariff/s have you been on? It seems you have been given special treatment, if your online access has worked and doesn't contain the same anomolies, DD and billing problems that others have sufferred.

You also seem to have special route on the phone that doesn't seem to work any better when I have repeatedly tried it.

Clearly your experience should be the norm but sadly you seem to be pretty unique.

LOL. Spot on methinks....

Anyway, got my £100 switch over bonus and my cashback via quidco so I'm off somewhere else sharpish. They really are completely useless....

janninew

backfoot wrote: »

What tariff/s have you been on? It seems you have been given special treatment, if your online access has worked and doesn't contain the same anomolies, DD and billing problems that others have sufferred.

You also seem to have special route on the phone that doesn't seem to work any better when I have repeatedly tried it.

Clearly your experience should be the norm but sadly you seem to be pretty unique.

I must admit I've always had good service from EDF as well! I had a problem last week when they put me on the wrong tariff, but I called them yesterday and its been sorted out now. I've never had to wait more than 20 minutes or so on the phone and yesterday I was answered straight away. I've also always have online access, I joined as a customer in November 2009.

I do always call first thing in the morning and always submit my own monthly readings, I try and stop problems before they occur, seems to be the best way with utility companies!

macman

backfoot wrote: »

What tariff/s have you been on? It seems you have been given special treatment, if your online access has worked and doesn't contain the same anomolies, DD and billing problems that others have sufferred.

You also seem to have special route on the phone that doesn't seem to work any better when I have repeatedly tried it.

Clearly your experience should be the norm but sadly you seem to be pretty unique.

I suspect that he's not just on a different tariff, but that he's on a different planet, in a parallel EDF universe?
One where DD's are always spot on, billing is correct, the online system accepts meter readings, the phone is answered on the 2nd ring-and no-one receives emails addressed to 'Mr Criag Foster'...

jalexa

backfoot wrote: »

What tariff/s have you been on?

Did you mean "what sp*iffs have you been on?":D

gemmalouanna

[quote=[Deleted User];discussion/3426833]Had loads of hassle swapping over to them 6 months ago. Just had first bill.

Guess what my monthly payments for gas is going down to £1 a month. Nice one.

No point trying to phone them cos you can never get through.

Oh well, I guess I'm going to owe them a bit in 6 months time. Better in my pocket than theirs I guess but makes you wonder what exactly their doing.[/QUOTE]

Same here - my gas DD was reviewed and set at £1.00 per month. I e-mailed and asked for £40 per month, they confirmed they had re-adjusted it but on my bill last week it seems they have set it back at £1.00 as that what it stated in the little box on the front page

backfoot

gemmalouanna wrote: »

Same here - my gas DD was reviewed and set at £1.00 per month. I e-mailed and asked for £40 per month, they confirmed they had re-adjusted it but on my bill last week it seems they have set it back at £1.00 as that what it stated in the little box on the front page

Still it's close.:eek:;)