Santander Loan PPI letter - advice

cakesandbakes

Hi all,

Sorry if my questions could be answered elsewhere but I'm finding it hard to search for what I need.

I've received a letter from Santander regarding 2 loans that I took out between Jan 05 & Jun 07. They have included a questionnaire about PPI. I know that I had PPI on both but I have moved house 3 or 4 times since I had the loans and as they were paid off (at least one of them early) I got rid of lots of paperwork so I have no information to complete the questionnaire.

My questions are:

- What's the best way to get all the original info, loan account numbers, etc? I wasn't sure if I could send a template letter without even the loan account numbers?

- I received this letter at my old address which thankfully is owned by family so I was able to get the letter from them. Should I be using that address when sending info or use my current address (which is where all my current Santander accounts/ loan info/ statements is sent)?

- Will the info I receive from the bank show the final statement when the loan was paid off? I don't remember ever getting a PPI refund when the loan was paid off early (on any of the loans I've had) but is it possible that they include that in the loan total when you ask for a final balance to pay it off early?

Sorry if these don't make sense, I'd appreciate any advice/ suggestions.

Thanks

amersall

Hi there, give Santander a ring,they will help you,let them know that you have moved and give them the correct address,when you ring use the reference on the letter they have sent you.

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607166846&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

They know you have these loans and they are very good with complaints,they will give you any info you need over the phone.

cakesandbakes

Thanks amersall for the info and link. I'll give them a call to see what info I can get.

Cheers.

amersall

cakesandbakes wrote: »

Thanks amersall for the info and link. I'll give them a call to see what info I can get.

Cheers.

Good luck and let me know how you get on.