Loft Insulation Problem

twogreenmice

Hi, I'm looking for advice, I recently had my loft insulated, I was told that it would take about a couple of hours, it took less than 30 minutes, and only one of the two men who came actually went into the loft.
I signed their paperwork, but added 'Not checked'. When I did take a look I wasn't impressed, it looks a huge mess, and not at all what I expected.
I really need to get the loft boarded, and I'm worried that I'll end up having to pay extra to get the insulation sorted out.
I've tried contacting the company, and they said they'd get back to me to arrange a time for someone to come and take a look, surprise, surprise, no one has been in touch. I did take a look online before I rang them but when I suggested that things hadn't been done properly they told me that the information online was irrelevant, and outdated, and they worked to their industry standards. Although I asked about the timing, and was told, again, that to do the work should take about two hours, when I said how long it had taken they immediately backtracked and said it depended on the circumstances...
If the information online isn't correct, where can I find correct information, I need to know if I'm expecting too much, or if they are messing me around.
Who can I complain to? I didn't have to pay for the work, but that's not the point, someone had to pay, it must come from taxes somehow, so it's not right if a company isn't doing the job they're paid for.

ic

How is it a mess? You should just see a sea of undulating insulation. It will take a day or two to fully fluff up after being tightly rolled up, and will never be exactly flat. It should have been rolled in the opposite direction to the joists (assuming you already had 4 inches rolled out between the joists). It also shouldn't go right to the lowest point in the eaves, as airflow needs to be maintained above the insulation. There isn't much to laying insulation - I spent an hour and a half doing it, and I'd never done it before and wasn't particularly nimble moving around the loft space, especially in the tighter areas towards the eaves.

UncleZen

Just wondering why a second layer of loft insulation should be laid at right-angles to the existing stuff.
(apologies for thread hijack)

maninthestreet

Without a picture, no one on here can judge the quality of the work.

27col

No reason at all why the extra insulation should not be placed at right angles to the original stuff. Mine certainly is because I laid it myself.
If you lay the top up insulation along the joists then you have to squeeze in the low height at the eaves for every length of insulation you put down. If you lay the extra top up insulation at right angles then you only need to reach once into the lowest areas at the eaves. After the first piece is laid, all the others have the head room increasing as each length is put down. Thus making the whole job more comfortable to do.