BT problems

Lleucu

Long story obscure problem but hopefully a BT software expert or similar might know the answer.

Had a residential BT number and in 2003 took an offer which gave me an extra number, as I was self employed this was helpful. So 1 line, 2 numbers.

Fast forward to 2011, some problems (harassment) had to change main number, asked at the time for BT to end the second number, but they said it was no longer associated with the phone.

Untrue - second number still exists and rings. Many phone calls to BT and a complaint later, they decided that it is a BT hardware problem and a team of 2 test and decide it is not a hardware problem, it is a software problem. They spend an hour on the phone themselves and get nowhere.

Engineers think the only solution is to close account and service and reopen a brand new account as changing the number yet again will only cause the 'ghost number' to follow me.

Any ideas anybody?? I am getting very anxious and worried.

iniltous

Was this second number BT call sign ?, where a second number is allocated to the main number, but calls to that number have a different ring, so instead of ring, ring, pause ring, ring, the phone would go ring,ring,ring ( or whatever ) you could tell by the way the phone was ringing which of the 2 numbers was being called, or was it part of BT Broadband where you get a number associated with the broadband, if its 'call sign' then you should be able to call BT and get the facility ceased, if its part of the broadband, dont plug a phone into the hub,
If its call sign and the call centre staff are hard of understanding, then you could report a fault, asking them to pass the problem directly to BT's 'exchange' staff ( bt operate) with a note to remove the call sign facility

Lleucu

Yes it was call sign and it did have a different ring.

Heinz

Stop ringing them, you're not getting your requirements over to them (probably due to a lack of training on their part).

Give them an instruction in writing on THIS FORM.

Give your main number, your account number and your CallSign number (call it that).

Instruct them to cease CallSign on your line forthwith.

BT_company_representative

Hi Lleucu

I have just seen you post and would like to look into this to see if I can get it sorted out for you. If you checkout my profile section you will find my contact details, just send over your details.

Regards David

Lleucu

Have posted to the BT representative surely they can get rid of the ghost number thanks to everbody :A including the BT person diolch yn fawr am eich cymorth.

Lleucu

Have followed the BT rep's advice and am still waiting for the number to be turned off. Why??

Lleucu

and still waiting

grumpyofwhitecross

Lleucu wrote: »

and still waiting

Its not an instant thing, and some departments do not work at weekends. Patience is a virtue...:beer:

Lleucu

BT has sorted out my problem, excellent thanks to the patient James who did it yesterday!! Thanks BT I am so grateful.