returning an item to amazon...

postingalwaysposting

i purchased an item thursday and recived it today http://www.amazon.co.uk/exec/obidos/ASIN/0761555730/203-0737589-6263951 however once opening the cardboard sleve the plastic cover at the back has been damaged... the paper underneath that (to outline the book) has also been damaged... i moved that out of the way slightly and the back of the book (same as the picture on amazon) looks like it has become wet and has crinkled up... the cardboard delivery sleve is not marked...

i want to return this but they are limited editions thus limited stock... if i return it and ask for a replacement will they keep one aside for me or is it first come first served if so can i return it and ask for a refund and buy one today :rolleyes: thanks for any advice... first ever online return

*please move if this is in the wrong board/sub section*

glyn_s

ring them up and ask ........ they're always helpful or email them

postingalwaysposting

glyn_s wrote:

ring them up and ask ........ they're always helpful or email them

thanks i have just emailed them... i have never ever before had a problem with anything brough online... this is the first... so i am learning as i go... hopefully it will be simple

lnjk

Definately send it back recorded delivery as I sent an xbox back normal post..I know was really silly of me and they claimed they never recived it so I lost that item totally.

Riyazi

Best is to call them - if it is damaged they send out a replacement immediately while you have 28 days (I think) to return the damaged item. If it is not returned within this period, they will charge for the replacement as well. ALWAYS send by recorded delivery - its worth the extra cost

postingalwaysposting

thanks all will do just got a email from them back... so do i send this one back and they are refunding me... so i can order another now... or do i have to wait for a replacement? the bit i have highlighted in bold is confussing me

Dear Customer

Thank you for contacting Amazon.co.uk.

Further to your phone call Firstly, please allow me to apologise for
the issues you have experienced with this item "The Legend of Zelda:
Twilight Princess (The Legend of Zelda)".

I have requested a refund to your payment card in the amount of
16.52 GBP. You should see this credited to your account on your next
bank statement.

On the date the refund is completed, we'll send you an e-mail
message confirming the date, amount and payment details. Completed
refunds information can be viewed when you visit Your Account once
you've received the confirmation e-mail from us. Under Where's My
Stuff? click "Go" next to "Open and recently dispatched orders" and
sign in with your e-mail address and password. The refund
information will be visible at the bottom of the relevant order's
summary page.

There will of course be no additional charge for the replacement
order. However, as set out in our returns policy, you must return
the original item to Amazon.co.uk within 30 days of the date of this
e-mail. If you do not return the original item to us within 30 days,
Amazon.co.uk reserves the right to charge an amount equal to the
price of your original order to the payment card you used for the
order. This returns policy does not affect your statutory rights:

<link>

For your protection, we recommend that you use a recorded-delivery
service if the value of the item(s) is more than 50 GBP. To track
your recorded item, please use your carrier's online tracking
service. Enclose the packing slip in the carton, wrap the package
securely and post it to the address below, using the original
packaging if possible. Any postage charges that you incur for this
return will be refunded back to you.

Amazon - Customer Returns
2 Cloch Road
Faulds Park
Gourock
Inverclyde
PA19 1BQ

Our complete Returns Policy is set out on the Amazon.co.uk site. To
view our returns policy, or see information on how to return items
please visit the following link:

<link>

We will notify you by e-mail at the time the new order is sent out
to confirm the date, contents and method of delivery.

If you have any further questions please contact us (quoting the
relevant order number) at the following URL:

<link>

Thank you for shopping at Amazon.co.uk.


Please let us know if this e-mail answered your question:

If yes, click here:
<link>
If not, click here:
<link>

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.

To contact us about an unrelated issue, please visit the Help
section of our website.


Warmest regards

Kailash Rawat
Customer Service
Amazon.co.uk

glyn_s

whenever i've had a problem with amazon (which is a very rare occurence) i've found they've sent me a new product straight away before i've even had a chance to get the faulty item in the post -and any money returned is super swift

i'd be interested to hear if you have the same experience

but you should clarify if a new book is on its way cos it's not clear

postingalwaysposting

glyn_s wrote:

whenever i've had a problem with amazon (which is a very rare occurence) i've found they've sent me a new product straight away before i've even had a chance to get the faulty item in the post -and any money returned is super swift

i'd be interested to hear if you have the same experience

but you should clarify if a new book is on its way cos it's not clear

thanks i have emailed to ask if one is being dispatch or if i have to re order... i will let you know

thespacecowboy

yeah I had a book with a dodgy spine. they sent a new one first, then asked me to return the old one in the box the new one came. Couldn't complain, postage paid as well

postingalwaysposting

well i have had a email saying i will have to re-order which i have... i just hope they dont also send a replacement as then i would have brought 2 books

bluep

If amazon sent you an email saying they were refunding your card, then that means they are not sending out a replacement but they expect you to return the faulty item asap. You can reorder immediately as it is certain that they will either a) agree it is faulty and refund you the cost and the postage or b) disagree it is faulty but allow you to return it under the "just changed my mind" claus in which case you pay the postage.

Just out of interest, I returned a parcel of books just before christmas that I had ordered for presents and then was unimpressed with them when they came (the content wasn't as great as it sounded). I returned them just because I didn't like them - as you can with Amazon and they refunded my money minus the return postage with no problems.

I say "minus the return postage" because I used their freepost return label - I hesitated as I didn't know whether this would turn out massively expensive compared to the £4.90 I was quoted by the post office to send it recorded parcel or whatever it was.... Nice suprise then when I did opt for the freepost, to find that it had just cost £1.20 under their postage!!!! So, always return with the freepost label and have that deducted from the refund (this is of course if you just decide you don;t like it - if it is faulty, they are responsible for the postage).