No success with Claims Management company for PPI

mrs_vex

I have been informed by the claims management company with whom I was taking up my claim that my claim has been unsuccessful. I am bitterly disappointed by this as I know I was missold the PPI. I want to appeal with the FSO. Am I under obligation to continue the process with the Claims Management company or can I appeal directly. I am not particularly happy with the service received to date from the Claim company. They were very good initially with obtaining my details but there has been very little follow-up and communication since (it has taken ten months so far). They are asking me to complete a form so they can contact the FSO on my behalf so presumably I have not already given the authority for this next step. Can any one help please?

amersall

Hi there, this is a bit tricky as you signed the contract with the company,you could try and cancel them but they will charge you for work they have already done.

You could ask them to negotiate a reduced fee as you dont feel they have done enough (but they must have done something, otherwise you would not be at the FOS stage) and if they will you can take this to FOS, but you will need all the info they have on your claim already from the claim company.