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Paid for an item that took 4 weeks to turn up when I was told one week! HELP ME
worcester89
Posts: 2 Newbie
I went into a local jewellers to buy a necklace with my boyfriend. The shop did not have the chain that I wanted in my size and so ordered it in for me. I paid the £70 cost of the necklace and they said they would call me within the week to let me knoe when to expect the neclklace, and that it should be 14days max before it is delieverd to them.
nearly 5 weeks has now opast. They have not called at all. I have left numerous voicemails with them which have never been returned. Since I have bought a necklace from a different shop.
I am unable to go to the shop until this weekend, due to me not being in Worcester anymore. (by then it will have been 6weeks since the neclace was ordered).
I have finally managed to speak to the manager on the phone today. I explained the situation and that due to the shop longer than they stated to me, the fact that I could not contact them and no one contacted me, and that I now have a different necklace, I would like a full refund.
The manager spoke in a very hostile way to me, exclaiming that the necklace had been deleverd to the shop this morning and is ready to be collected. When I said I wanted a full refund she simply stated that she does not do that and will only offer me store credit.
Clearly I will never be purchasing from thr shop again due to bad customer service and so do not want store credit and I certainly do not want the necklace.
She is refusing to give me cash refund. She has asked me to go and see her this weekend, which I will, so that we can 'chat'. Ive made it clear how I feel, and have not acted in an argumentative manner, unlike her.
What do I do this weekend?! Am i entitled to a refund??
Im nervous!!
HELP ME PLEASE XX:(
nearly 5 weeks has now opast. They have not called at all. I have left numerous voicemails with them which have never been returned. Since I have bought a necklace from a different shop.
I am unable to go to the shop until this weekend, due to me not being in Worcester anymore. (by then it will have been 6weeks since the neclace was ordered).
I have finally managed to speak to the manager on the phone today. I explained the situation and that due to the shop longer than they stated to me, the fact that I could not contact them and no one contacted me, and that I now have a different necklace, I would like a full refund.
The manager spoke in a very hostile way to me, exclaiming that the necklace had been deleverd to the shop this morning and is ready to be collected. When I said I wanted a full refund she simply stated that she does not do that and will only offer me store credit.
Clearly I will never be purchasing from thr shop again due to bad customer service and so do not want store credit and I certainly do not want the necklace.
She is refusing to give me cash refund. She has asked me to go and see her this weekend, which I will, so that we can 'chat'. Ive made it clear how I feel, and have not acted in an argumentative manner, unlike her.
What do I do this weekend?! Am i entitled to a refund??
Im nervous!!
HELP ME PLEASE XX:(
0
Comments
-
Answered your other post.
Which is right...
your title says I was told one week, but in the text you say it should be 14days max before it is delieverd to them?0 -
Unless the time stated was part of the contract, you've no legal right to a refund just because you've changed your mind."Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0
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