Fitbug

crazyguy

FitbugLTD wrote: »

Hi Jmf293,

Thank you for bringing this matter to our attention. One of fitbug.com's Member Service Representatives will call you shortly to ensure that we remove any outstanding charges from your account and you receive no further emails from Fitbug.

Kind regards,

Danny
Fitbug.com Member Service Representative

You need permission to post on here as you represent a Company,

fluffnutter

susie1 wrote: »

Anyone thinking about signing up for fitbug needs to read every word on the website very carefully. One year ago I paid about £84 for a year's subscription. I found the step counter useful to monitor my exercise but found recording my food intake complicated and time consuming; recipes weren't updated particularly regularly, the web page is quite difficult to negotiate so overall I was disappointed but hey, ho, some you win and some you lose so having paid for a year I let it ride. However, I checked my bank account yesterday and found that fitbug had taken out £6; I didn't have a direct debit agreement with them and I checked back through all my emails to see if I had overlooked a communication informing me that they were going to withdraw money from my account - I hadn't.
I telephoned fitbug and was informed that on the original application there was information saying that following the year's subscription monthly installments of £6 would automatically be taken out.I'm normally quite careful about such things and I don't remember it but I have no way of proving if that was there when I took out my subscription or not. However that misses the point that informing customers prior to withdrawing money from their bank would be GOOD PRACTISE, and taking money without communicating with your customers is BAD PRACTISE. It might technically be legal but that doesn't make it right.
Fitbug may suit you as a way of improving your fitness levels but it didn't suit me and frankly who wants to be a customer of a company that can't be bothered to communicate with you before withdrawing money from your account.

Are you sure it's a direct debit? If so your statement should have DD against the payment. I suspect this is, in fact, a continuous payment authority whereby you've given this company not your bank account number and sort code together with a Direct Debit mandate, but your long (16 digit) card number. Once a fly-by-night company's got this, you're screwed.

I think the OFT should be looking into CPA - they're a right nightmare for consumers and often you have no (or little) way of avoiding them.

FitbugLTD

crazyguy wrote: »

You need permission to post on here as you represent a Company,

Thank you. We have sent an email to MoneySavingExpert.com's Forum Team regarding this.

jmf293

Had a phone call and email from fitbug today. They both confirm what has been posted on this forum today, and all charges to my account have been cancelled.

Good old Money Saving Expert and well done fitbug for sorting this out so quickly.

jmf293

Leithlady

I have received a similar fitbug request for payment having cancelled years ago. Out if the blue this week I got an email asking for updated card details. I emailed a reply confirming I had cancelled and not used their service for years and asking for my records to be deleted. This has been ignored and I am now being chased daily. Today I was sent two emails at 2am. I have emailed again reiterating my position.

speedqueen

Hi there

Very interesting reading the various posts below, thanks everyone for sharing your experiences.
I'm thinking of getting a bug now & wondered what the current status is on customer care, nutrition database, payment issues etc. Almost two years down the line, I'm hoping for big things...especially with a layout of £84 or so...

Thanks