Product Mis-Sold

vyle

Jakg wrote: »

Samsung UE40C5100.

Specifically, the customer wanted Internet@TV, which the TV doesn't have. It does go on the internet to update the firmware, and can stream files over the network. The customer, however, only asked "does it go on the internet".

The retailer decided that 7 months was an unreasonable amount of time to wait before reporting the issue, and has offered the customer an apology but nothing more.

The customer claims he will escalate to head office.

(no, i'm not the customer)

Ah yeah, so technically it does go on the internet... silly customer.

I quite often get asked such vague questions, but my response is usually, "How do you mean?"

Seeing as you've got smart apps, viera connect (wish panasonic would update their remotes to say connect rather than cast), sony's internet TV apps. You've got some with web browsers, some without, some with skype, some that only do DLNA and nothing more.

Tis a veritable minefield, before going into what file types and content quality they offer.

I sometimes feel like tying customers to a chair, shining a bright light in their face and interrogating them until they spill every last drop of their requirements, rather than surprising me just as im taking payment with, "Oh and does it do...."