Item not delivered on specified date

garyhopef2s

Hello,

I purchased a new processor from Ebuyer and selected 'delivery within 2 working days' and paid extra for the privilege. The item was delivered 3 days later, causing me problems so should ebuyer refund me the difference in postage? I understand that it will only be a few pounds, but its better in my pocket then theirs? I also understand that it’s probably Royal Mails fault as their service to my street is usually very poor. Surely they can lodge a complaint with Royal Mail, get their refund and then refund me?

Regards

Gary

visidigi

did it take two days or three days from dispatch? You need to check the terms, usually its delivery from the date of dispatch and the day of ordering is not classed as one of the two days - but you would need to specifically check ebuyers delivery terms

garyhopef2s

When ordering it stated that the item would be delivered on Thursday, but but it was delivered on Friday.

visidigi

So you ordered Tuesday?

TadleyBaggie

Happened to me a couple of times with Ebuyer, they have always refunded my postage without any fuss when contacted.

custardy

garyhopef2s wrote: »

Hello,

I purchased a new processor from Ebuyer and selected 'delivery within 2 working days' and paid extra for the privilege. The item was delivered 3 days later, causing me problems so should ebuyer refund me the difference in postage? I understand that it will only be a few pounds, but its better in my pocket then theirs? I also understand that it’s probably Royal Mails fault as their service to my street is usually very poor. Surely they can lodge a complaint with Royal Mail, get their refund and then refund me?

Regards

Gary

well for starters
what service was used?

pcombo

TadleyBaggie wrote: »

Happened to me a couple of times with Ebuyer, they have always refunded my postage without any fuss when contacted.

Yea but the OP wants royal mail to refund the full postage.

If OP wants a guaranteed service they need to pay money simple as that.

shaun_from_Africa

pcombo wrote: »

Yea but the OP wants royal mail to refund the full postage.

If OP wants a guaranteed service they need to pay money simple as that.

No they don't. They only want the extra that they paid for the 2 working day delivery.

The item was delivered 3 days later, causing me problems so should ebuyer refund me the difference in postage?

well for starters
what service was used?

Should it really matter?
It was the retailer who stated that it would be 2 day delivery and who gave a delivery day of Thursday so they should either supply what was paid for or refund the extra paid for this service.
Whether Ebuyer then decide to chase Royal mail for a refund shouldn't be of any concern to the OP, and as most RM services only give an estimate delivery time, they probably haven't done anything wrong anyway.

withabix

Where do you live and which eBuyer depot did it come from?

I seem to recall there have been some disturbances in the past week or so, which may have slightly affected the post....


Anyway, eBuyer are quite good at refunding the difference in delivery charges due to delay. Raise a ticket.

custardy

shaun_from_Africa wrote: »

No they don't. They only want the extra that they paid for the 2 working day delivery.





Should it really matter?
It was the retailer who stated that it would be 2 day delivery and who gave a delivery day of Thursday so they should either supply what was paid for or refund the extra paid for this service.

it was a question
what does it matter to you?
only the OP can answer my question

shaun_from_Africa

it was a question

Yes it was a question, as was my reply.

what does it matter to you?

As this is a public forum, I am as entitled as you to give my opinion, and my opinion is that the service used doesn't matter.
The OP paid for delivery by a certain date and this wasn't kept to.