Reasonable length of Time - is 2 years too long?

gabster0

Hello

I brought a refurbished apple ipod nano from Tesco back in June 2009
It has not been used too much a few months back it just died (frozen), it does not respond at all now.
As per consumer act a product should last a “ Reasonable length of Time”. I wonder if anyone can advise if 2 years is too long or I have got any chance to get it fixed/exchanged?
If I do have a chance, please can you advise if I should write to tesco or apple?
Has anyone done it before, please? what was the outcome?

Thanks

neilmcl

2 years seems entirely reasonable for a refurbished, Ipod Nano.

bod1467

You're probably more likely to get a more-positive response from Apple than Tesco, even if it's just a decent part-ex deal for a new device.

Naf

Legally, your contract is with Tesco, and under SOGA you can make a claim within 6 years. Although refurbished, they've sold it to you to be fit for exactly the same purpose as a brand new model. The difference is that now its past 6 months old, the onus is on you to prove its a manufacturing fault as opposed the them having to prove its not.
For the sake of simplicity you might have an easier time going back to Apple with it, though.

michaelvintner

Have you tried resetting it

http://ipod.about.com/od/troubleshootingyouripod/ht/reset_ipod_nano.htm

arcon5

Naf wrote: »

Legally, your contract is with Tesco, and under SOGA you can make a claim within 6 years. Although refurbished, they've sold it to you to be fit for exactly the same purpose as a brand new model. The difference is that now its past 6 months old, the onus is on you to prove its a manufacturing fault as opposed the them having to prove its not.
For the sake of simplicity you might have an easier time going back to Apple with it, though.

To clarify for ops sake.. although you can bring a claim within 6 years doesn't mean the product must last 6 years.

I personally would also say 2 years is reasonable considering its age and the fact its refurbished.

neilmcl

Naf wrote: »

Legally, your contract is with Tesco, and under SOGA you can make a claim within 6 years. Although refurbished, they've sold it to you to be fit for exactly the same purpose as a brand new model. The difference is that now its past 6 months old, the onus is on you to prove its a manufacturing fault as opposed the them having to prove its not.
For the sake of simplicity you might have an easier time going back to Apple with it, though.

Being fit for purpose isn't the issue, it's whether the item is of satisfactory qualiity. The reasonable time period for a refurbished product may not be the same as a new one.

poppy_f1

have you tried charging it at the wall?

reason is my mp3 player (not apple) appeared dead and wouldnt charge using the pc but using a plug at the wall it came back to life