Does anyone have a template to reject a goodwill gesture?

MrsQ2b

Hi guys.

Trying to reclaim about a grand off car giant and they have sent me a good will gesture of £100.

Have no idea how to respond so anyone got a template I could steal please? X

di3004

Hi there

May I ask on what sort of letter you require please?
We can take it from there, cheers.;)

di3004

I see they have made you an offer, do you mean they have already sent you the payment without you agreeing?

MrsQ2b

No they just sent a letter saying they believe they are in the right basically and said if I accept this and won't go to the ombudsman I can have £100 as a good will gesture. I have to write back and say I accept or decline.

Obviously I decline and just wondered if anyone has any templates as I am hopeless at writing letters?
I can try and get the letter up here by taking a pic on my iPhone maybe?

di3004

It's ok, how i missed this on your title i do not know lol.




Basically if your not happy with the offer, and its not the final decision, just write a letter in your own words, its more personal I think with you're own individual circumstances.

For example:



Dear Sir/Madam

Account number XXXXXX

Thank you for the letter dated XX/XX/XXXX

You have made me an offer of a goodwill gesture of £100, but I am not going to accept this offer as I feel it's rather low compared to the amount I requested in order of making my complaint with my reasons I have given you.

I am asking if you can consider the full amount I have paid into the account, plus interest paid on each payment, and also 8% interest of what a court would award.


Please reconsider my reasons as below (also as stated on my previous complaint you received on date XX/XX/XXXX

(And any further information to add - I would write as well).

I will consider taking this matter further if you reject my complaint or if you do not reconsider the amount as requested.
I look forward to hearing from you within 14 days of this letter, to give you time to reconsider the above, and if I don't hear anything from you by this time, or you do not change the offer, this will be going further for investigation with evidence I have to support my case.

Yours sincerely

Derwent

Its worth bearing in mind that for each complaint that is accepted by the FOS the company being complained about has to pay a £500 case fee to the FOS. On that basis, if you were minded to accept a goodwill gesture, then I'd suggest that £500 is the minimum to accept as it'll cost them that much anyway.

MrsQ2b

Cheers people. Xxx

di3004

Derwent wrote: »

Its worth bearing in mind that for each complaint that is accepted by the FOS the company being complained about has to pay a £500 case fee to the FOS. On that basis, if you were minded to accept a goodwill gesture, then I'd suggest that £500 is the minimum to accept as it'll cost them that much anyway.

Good point made Derwent.:T;)