Train Tickets on Credit Card

callistris

Hi

I bought 2 train tickets on my credit card a few weeks ago for a weekend trip I was making, but due to work commitments I'm no longer able to go.

The tickets were 2 advanced singles, of which I was told today by Cross country trains I can't cancel for a refund. The only refund I can get is if I buy 2 more tickets for the same journey but on different days, then the original tickets can be refunded minus a £10 admin fee per ticket!

The total cost of the 2 tickets is £54.00.

Can my credit card company help with a refund, or am I stuck with paying for 2 tickets I can't use through no fault of my own?

opinions4u

Two problems:

1) The cost is less than £100, so no S75 protection.

2) Even if it was above £100, the credit card company would only be liable for meeting the terms and conditions of sale. Assuming the train company is right about no refund, there would be no liability on the credit card company.

In other words, it's tough.

Sorry.

dzug1

The credit card company cannot help with a refund - you have no grounds for one

Your employer should (but probably won't) reimburse you if it's his fault.

k3lvc

THis is now the umpteenth post in recent days of people trying to get out of paying for non-refundable tickets when their plans change.

There's a simple answer - either buy a flexible ticket to start with or swallow the loss if your plans change.

Alternatively stick them on Ebay atd try and sell them.

callistris

Thanks for your speedy reply opinions4u.

Thankyou as well for your informative answer, I thought it maybe a non starter, but worth asking first for confirmation:)

dazza.mk

Alternatively you could ask if you could claim for your loss on expenses if your work commitments are above and beyond the norm for your role, although if your role does require a certain degree of flexibility it is your fault for buying a non-refundable ticket.

JasX

No you crediit card company cannot help with a refund.

callistris

k3lvc wrote: »

THis is now the umpteenth post in recent days of people trying to get out of paying for non-refundable tickets when their plans change.

There's a simple answer - either buy a flexible ticket to start with or swallow the loss if your plans change.

Alternatively stick them on Ebay atd try and sell them.

Well I'm sorry if you're fed up reading this "umpteenth post" and for your info I hardly ever use the trains so I was unaware that this ticket was non-refundable, so I will be better informed next time!

moonrakerz

callistris wrote: »

Well I'm sorry if you're fed up reading this "umpteenth post" and for your info I hardly ever use the trains so I was unaware that this ticket was non-refundable, so I will be better informed next time!

Do you buy everything without understanding what it is ??

chattychappy

I've travelled on trains for over 40 years.I certainly don't understand most of the tickets I travel on.

Stuff like:
"available on valid routes"... (isn't that obvious?)

or, how about: "FARRINGDON UNDERGROUND NOT UNDERGROUND" (the ticket guy's favourite! "that's British Rail for you", he said, some 20 years after BR ceased)

.... or the 3 choices I was given for East Croydon to Reading:

"not via London" (which, could be via Redhill, I suppose)
"via Redhill" (which wouldn't be via London...)
"All routes" (was once stopped and told that this ticket wasn't valid on the train I was on - and that I needed a different ticket).

jonjamie1970

Typical UK, In France you can get a no questions asked refund on unused tickets on the SNCF