no sound on video play back

hmc

hi,can someone help please
have toshiba laptop with no problems with sound usually
after putting video clips with sound onto laptop from phone, there is no sound on play back

i have been into everything i can find and it says everything is set and working in the sound department

any ideas please

GunJack

using windows media player maybe?? USe vlc media player or media player classic, both from filehippo.com. Between them they'll play pretty much ANY format of audio & video

hmc

thankyou will go look at that, wont play on windows media player

hmc

vlc media player dosnt work

hmc

right ive managed to watch and listen to them, thankyou for the help. not sure if i will ever find them again lol
no idea why windows media player dosnt work though but the others do , thanks again

GunJack

didn't you install them (vlc and mpc) ??? both have installers to put them on your pc permanently, sounds like you downloaded the portable (.exe) versions.....

hmc

i down loaded them? i dont know what i did lol

GunJack

hmc wrote: »

no idea why windows media player dosnt work though but the others do , thanks again

because it doesn't contain the codecs (code-decode) to play that particular format. You can get codec packs for media player, but better to use players that can do more things without having to add extras