iphone

WaxiesDargle

Hi

today i got an iphone 4 16GB for £35.75 plus VAT on a 24 month contract from vodafone

the sales guy says that the first installment will come out of my account on 23 August because 'thats the way it works'

can anyone tell me why this is? I would have thought it would be 10th September

cheers

prowla

It is not unusual for the first payment to be out of sync; it takes them a few days to get the direct debit and stuff set up.
It may also be that they've chosen a particular date as your payment date and the first one will be less for a part month.

WaxiesDargle

cheers prowla

they said it would be a full months subscription that they are taking out, I asked the question why as it is only 2 weeks of phone use, and they said that it's just the way that its done, he did say that after the 23rd I can pick my own payment date

On another matter, if I put in a mobile number as a new contact, there is a gap between the first 5 numbers and the others ie
12345 678910 and when I send a text it comes back as 'failure to send' this gap is automatically put in as I'm typing in the numbers

does anyone know what I'm doing wrong?

Vodafone

Hi WaxiesDargle,

When you first take out a contract, the first bill us usually processed within the first 14 days. If you would like me to take a look at your account and explain the bill in more detail, drop me an email to the address here with WRT135 FAO Heidi in the subject and include a link to this thread.

You can view and manage your bills online too by signing up for My Account here.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Millionaire

iPhone 5 is rumoured out next month. Can you return it and wait.

WaxiesDargle

Vodafone_company_representative wrote: »

Hi WaxiesDargle,

When you first take out a contract, the first bill us usually processed within the first 14 days. If you would like me to take a look at your account and explain the bill in more detail, drop me an email to the address here with WRT135 FAO Heidi in the subject and include a link to this thread.

You can view and manage your bills online too by signing up for My Account here.

Kind regards,

Heidi
Web Relations Team
Vodafone UK

Heidi

I tried that link but it takes me all around the houses...have you got an email addy?

also I just tried to set up an account, it got as far as 'step 3' account number and it would not accept my account number, this is the one that is on the invoice I was given when I got the phone.

cheers

Vodafone

Hi WaxiesDargle,

If you email me at webrelations@vodafone.com with WRT135 FAO Heidi in the subject and include a link to this thread, I will be able to get to get this all resolved for you.

Best wishes,

Heidi
Web Relations Team
Vodafone UK