terri wooding

terskds_2

does being transferred between energy companies with out your knowledge or consent and without having any contact with salesman count as miss selling. If a company admits to erroneous transfer does this also count as miss selling

eurmalian

Not necessarily. One of the most common reasons for erroneous transfers is address' getting mixed up. For instance, you live at number 16 on your street and the person at number 60 tries to change supplier. Due to mis-communication, the agent types the wrong house number and your supply gets taken over instead. THe same thing can happen with getting the postcode slightly wrong so that the wrong property switches. Sometimes it can also be that the industry databse has two supplies mixed up, so even though the agent inputs all of the details correctly, the wrong property still changes supply.

All of these would qualify for an erroneous transfer, none of them are miss selling though.