Did virgin lied to me ?

arthurk

Hi,

I'm with a Virgin media (TV, broadband and phone) as my 1yr minimum contract comes to an end I called as I don't need the phone anymore. First I was told that I pay more without a phone but after proving the guy that he's wrong he admitted I will not pay more but then when I told him I would like to cancel the phone line he told me I can;t do it until my minimum contract is over and I have to give them 30 days notice. I've told him, since there is 30 days till the contract expires can I give you the notice now ? He told me that no, I need to wait till the end and than cancel. This means I'll have to pay an extra month before cancellation. Is this right ? Can they do that ?

Heinz

If it costs nothing (and saves nothing) why not just stop using it and forget about cancelling it?

arthurk

It does cost, it was a bundle deal, but without the phone I'll pay roughly £5 less pcm. The question is did they lied to me that I can't give them a notice (that I want to cancel my phone subscription after the minimum term) before contract runs out.

glenderg

Arthurk your thinking is the same as mine and reading posts on this forum they have form for lying.

arthurk

So they lied right ? Is there some customer right I can use ? To be honest, the get me free Tivo and we can forget about it

scheming_gypsy

Phone them up and speak to somebody else..

although i normally have the opposite problem; i normally have people lying and pretending to be virgins

arthurk

Well now it's too late. My contract ends in 2 days, I just want to find out is there a customer right that proves that I should be able to give them notice when still under contract.